Tina Chapa
San Antonio,TX
Summary
Experienced and reliable customer service representative. Meeting and exceeding customer expectations. Have a Strong background in high volume calls, Skilled in office setting and work from home.
Overview
15
15
years of professional experience
Work History
Receptionist
MULLINS PROPERTIES
San Antonio, TX
05.2021 - 10.2023
- Processing Lease Applications, Accept Rent And Security Deposits, Maintaining property, Scheduling, Monitored property
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments and meetings for management team.
Customer Service Representative - Remote Call Center
Texcorr, L.P
San Antonio, TX
10.2018 - 11.2020
- Respond to customer inquiries via email, phone, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product and service information to customers
- Process orders, returns, and exchanges.
PCA Personal Care Assistant
Villarreal Family
San Antonio, TX
12.2012 - 05.2018
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Accompanied clients to medical appointments and provided transportation services when necessary.
Call Center Customer Service Representative
American Customer Care
Brownsville, TX
10.2008 - 05.2010
- Handle customer inquiries and complaints
- Provide information about products and services
- Document and update customer records based on interactions
- Handle numerous customer inquiries promptly, accurately and efficiently.
Education
Certicate Of Achievement - Word Processing
Mansfield Business School
San Antonio, TX05-1988
Skills
- Front Desk
- CRM software
- Customer service
- Microsoft Word
- Scheduling
- Client Relations
- Active Listening
Assessments
- Work style: Reliability, Proficient, 07/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Cleaner fit, Proficient, 09/01/23, Measures the traits that are important for successful cleaners
Personal Information
Title: Receptionist/Customer service
Timeline
Receptionist
MULLINS PROPERTIES
05.2021 - 10.2023
Customer Service Representative - Remote Call Center
Texcorr, L.P
10.2018 - 11.2020
PCA Personal Care Assistant
Villarreal Family
12.2012 - 05.2018
Call Center Customer Service Representative
American Customer Care
10.2008 - 05.2010
Certicate Of Achievement - Word Processing
Mansfield Business School