Summary
Work History
Education
Skills
Timeline
Generic

Tina Collier

Sales/Management
Southgate,MI

Summary

Adept Optician with a proven track record at Svs Vision, enhancing customer satisfaction through meticulous customization of eyewear and adept issue resolution. Excelled in leveraging customer service prowess and lensometry expertise to increase sales and ensure precision in eyewear fitting. Demonstrated exceptional skill in insurance navigation and patient education, significantly improving client understanding and retention.

Work History

Optician

Svs Vision
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.

Education

High School Diploma - Business

Lincoln Park High School
Lincoln Park, MI
05.1987

Skills

    Customer service

    Merchandising expert

    Inventory control

    Product sales and promotions

    Lensometry

    Quality inspection

Timeline

Optician

Svs Vision

High School Diploma - Business

Lincoln Park High School
Tina Collier Sales/Management