CHRISTINE (TINA) COMPTON
Sicklerville,NJ
Summary
Enthusiastic and seasoned Business Analyst eager to transition into a Project Management role by contributing to team success through hard work and a methodical approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Business Analyst
Willis Towers Watson
Mount Laurel, NJ
01.2017 - Current
- Key, versatile senior member of a Service Delivery Team in the Health & Welfare practice of the Benefits Outsourcing line of business.
- Evaluate business requirements into actionable steps, using best practices to partner with developers for delivery of system enhancements or implementation of new processes.
- Build strong relationships with clients through positive attitude and attentive timely responses leading to improved client scorecard.
- Coordinate and attend weekly meetings for internal and external groups.
- Contribute to development of change orders and manage scope creep by having thorough understanding of client's Statement of Work (SOW).
- Perform lead analyst role for annual enrollment projects assisting Project Manager with Project Plan development.
- Identify process inefficiencies through gap analysis and outline sensible solutions.
- Assess ongoing system issues to determine root cause, provide impact analysis and evaluate potential areas for improvement.
- Create and execute test plans to ensure accuracy.
- Mentor and guide junior associates daily to foster proper completion of assigned duties.
Data Management Lead
Xerox HR Solutions
Secaucus, NJ
03.2011 - 12.2016
- Subject matter expert and lead analyst for Data Management activities on multiple Fortune 500 clients in employee benefit service delivery solutions
- Supervise implementation of new and/or modify existing internal and external cross benefit interfaces including HRIS, Payroll and Health and Welfare files
- Prioritize work with Client Management Group and Leadership teams
- Estimate global work efforts, manage cross benefit project deadlines and report on project status
- Lead internal and external client meetings representing Data Management Group
- Accountable for daily delivery of defined service level agreements and contractual performance standards
- Advocate quality and guide activities of offshore staff through status meetings, project logs and information sharing
- Maintain highly regarded service, coordination, and communication by proactive contact with Client Management Group, clients, and third-party vendors on service delivery outages, escalated participant issues, and special projects
- Execute and own complex research initiatives and reporting to meet client and internal demands, including root cause analysis.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Defined Benefit Calculation Analyst
EDS, ExcellerateHRO/HP/ACS/Xerox HR Solutions
Cherry Hill, NJ
01.2008 - 02.2011
- Generated, maintained, and supported programming parameters and source code of proprietary defined benefit calculation programs
- Translated functional requirements into technical specifications referencing legal plan documents for clarifications
- Created and executed unit test plans for programming code.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Delivered in-depth proprietary software training, imparting knowledge of best practices for protecting data and minimizing errors.
Payroll Data Lead
Towers Perrin/EDS, ExcellerateHRO
Cherry Hill, NJ
04.2003 - 12.2007
- Directed multiple defined benefit projects interfacing with large scale client to develop scope and functional specifications for implementation of system customization requests
- Mentored, motivated, and trained team members in process of systems testing to improve productivity for delivering error free system enhancements
- Recovered lost system errors through audit of procedures for demographic and earnings data file loads into web-based record keeping application
- Established new data file process methods which prevented further loss of weekly client reported errors by 100% and preserved data integrity.
Project Manager
Merrill Lynch & CO.
Jersey City, NJ
01.2002 - 03.2003
- Identified plans and resources to meet project goals and objectives for Global Stock Loan Technology Group.
- Prioritized and supplied work estimates, produced status reports, tracked issues and resolutions, and led regular meetings between business and technology groups.
- Attended as firm representation, weekly conference calls of Equilend integration project, $40MM investment by ten top Wall Street firms to develop open, global, standards-based messaging system, providing automation and negotiation of securities financing transactions via secure "hub".
- Drove team success through shared vision and recognition of quality performance.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Bachelor of Science - Finance and Accounting
Drexel University
Philadelphia, PASkills
- Leading Projects
- Managing Multiple Projects
- Status Meetings
- Requirements Elicitation
- Documentation Management
- Best Practices and Methodologies
- Project Scope Definition
- Recommendations for Action
- Process Development and Implementation
- Quality Deliverables
- Process Integration
- Timely Project Completion
Timeline
Business Analyst
Willis Towers Watson
01.2017 - Current
Data Management Lead
Xerox HR Solutions
03.2011 - 12.2016
Defined Benefit Calculation Analyst
EDS, ExcellerateHRO/HP/ACS/Xerox HR Solutions
01.2008 - 02.2011
Payroll Data Lead
Towers Perrin/EDS, ExcellerateHRO
04.2003 - 12.2007
Project Manager
Merrill Lynch & CO.
01.2002 - 03.2003
Bachelor of Science - Finance and Accounting
Drexel University
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