Tina Condie
Haughton,LA
Summary
Proven Operations Manager with a track record at Courtyard by Marriott, excelling in guiding teams to exceed customer expectations and maintain high-quality standards. Expert in performance monitoring and fostering client relations, successfully enhancing customer satisfaction. Skilled in recruiting and training, ensuring operational excellence.
Overview
14
14
years of professional experience
Work History
Operations Manager
Courtyard by Marriott
Ruston, LA
02.2011 - 12.2024
- Guided employees on understanding and meeting changing customer needs and expectations.
- Managed scheduling, training and inventory control.
- Developed and implemented operational procedures to ensure quality standards are met.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Skills
- Performance monitoring
- Performance reporting
- Marketing
- Production
- Health and safety compliance
- Incidents management
- Client relations
- Staff training
- Schedule oversight
- Performance evaluations
Timeline
Operations Manager
Courtyard by Marriott
02.2011 - 12.2024
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