Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
StoreManager

Tina Cruz

S
Whittier,CA

Summary

Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant Retail Store Manager

Amazon Go
09.2022 - Current
  • Trained and managed associates in customer service and sales techniques.
  • Assisted Store Manager in meeting standards for customer service and quality.
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Resolved customer service issues promptly.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Submitted orders for new inventory.
  • Completed routine store inventories.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Performed nightly store and team performance audits.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Kitchen Supervisor

Amazon Fresh
11.2021 - 09.2022
  • Monitored food preparation, production and plating for quality control.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Controlled food costs and managed inventory.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Kitchen Associate

Amazon Fresh
09.2021 - 11.2021
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Pushed, pulled and transported large loads and objects.

Education

High School Diploma -

El Camino High School
La Mirada, CA
06.1994

Skills

  • Orientation and Onboarding
  • Worker Training
  • Kitchen Staff Management
  • Service Training
  • Production Reporting
  • Safety Training
  • Work Station Assignments
  • Work Area Inspections
  • Kitchen Sanitization
  • Health Code Requirements
  • Kitchen Equipment Operation
  • New Products Evaluation
  • Retail Operations
  • Adaptable to Changing Demands

Accomplishments

Associate of the Month - Jan. 2022

Zone Lead Of The Month - Jun. 2022

Certification

Food Safety Manager

State Food Handler

Kitchen Certification

Paleo Certification

Alcohol Sales Policy

Recipe Execution

Deli Slicer Certification

Kitchen RTC Certification

Kitchen RTE Certification


Timeline

Assistant Retail Store Manager

Amazon Go
09.2022 - Current

Kitchen Supervisor

Amazon Fresh
11.2021 - 09.2022

Kitchen Associate

Amazon Fresh
09.2021 - 11.2021

High School Diploma -

El Camino High School

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