TINA DAUGHERTY
Bainbridge
Summary
Detail-oriented Admission Coordinator with extensive medical services background and strong work ethic. Insured accurate insurance data was entered and verified that insurance was active. Managed insurance notification of admission and insured a timely start of the authorization process. I take great pride in everything I do and try to do all aspects of my work to the best of my ability so that I can end the day feeling good about what I accomplished.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
True Vine Family Medicine
Chillicothe, OH
06.2024 - Current
- Streamlined appointment scheduling by responding to phone inquiries and aligning patient visits with available time slots.
- Streamlined patient check-in and appointment scheduling processes utilizing electronic health record (EHR) systems.
- Addressed patient inquiries and concerns to enhance overall patient experience and satisfaction.
- Executed insurance verification processes and secured necessary authorizations for medication through Cover My Meds.
- Educated patients on office policies, procedures, and available services to enhance understanding.
- Maintained accurate patient records and updated information in compliance with HIPAA regulations.
- Supported billing processes by collecting co-payments and processing payments efficiently.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Admissions Coordinator
Ensemble Health
Chillicothe Ohio
01.2023 - 05.2024
- Coordinated with multiple insurance platforms to report client admissions to hospitals, ensuring compliance with authorization timelines of 24-48 hours.
- Coordinated with utilization management to efficiently transmit clinical information, maintaining authorization timelines.
- Tracked authorization status of patient stays on a daily, weekly, and monthly basis to maintain compliance with insurance requirements.
- Maintained comprehensive records of account statuses, differentiating between completed and ongoing tasks.
- Monitored websites weekly and initiated calls to obtain updates on authorization processes.
- Tracked clinical update requirements and coordinated with utilization management to ensure timely acquisition and submission of information until patient discharge.
- Monitored post-discharge authorization of stay days to ensure compliance before closing patient accounts.
Administrative Coordinator
Adena Regional Medical Center
Chillicothe, Ohio
01.2007 - 01.2024
- Coordinated scheduling for medical procedures as directed by physician's.
- Oversaw patient record management and ensured adherence to HIPAA regulations.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Coordinated scheduling of patient consultations and follow-up appointments to ensure continuity of care post-surgery.
- Entered and verified CPT and ICD-9 and ICD-10 codes to ensure accurate physician billing.
- Coordinated with healthcare providers to acquire necessary prior authorizations for various medical procedures.
- Managed scheduling of medical procedures while confirming all relevant paperwork was secured in advance.
- Facilitated prior authorization processes for cardiac and pulmonary services to ensure timely patient scheduling and accurate tracking of visit metrics.
- Executed timely notifications to insurance companies about client admissions to hospitals and commenced authorization procedures within 24-48 hours following admission.
- Ensured accurate entry of patient insurance data to facilitate a seamless authorization process.
- Oversaw daily admissions activities, guaranteeing adherence to deadlines and quality standards while telecommuting throughout the COVID-19 crisis.
Education
High School Diploma -
Pickaway Ross Vocational Education
Chillicothe, OhioSkills
- Insurance verification
- Eligibility dertmination
- Data entry proficiency
- Medical billing
- Medical terminology
- EMR
- Medical coding
- Attention to detail
- Registration and scheduling
- Admitting coordination
Timeline
Patient Service Representative
True Vine Family Medicine
06.2024 - Current
Admissions Coordinator
Ensemble Health
01.2023 - 05.2024
Administrative Coordinator
Adena Regional Medical Center
01.2007 - 01.2024
High School Diploma -
Pickaway Ross Vocational Education