Tina Ferderer
COLBERT
Summary
Dynamic Branch Manager with extensive experience in driving sales performance and team development. Known for effective communication and teamwork, contributing to improved customer satisfaction and operational efficiency throughout the organization.
Overview
19
19
years of professional experience
Work History
Mortgage Market Sales Manager
Gesa Credit Union
Spokane WA
03.2025 - Current
- Collaborated with cross-functional teams to optimize sales processes and improve customer experience.
- Conducted training sessions for staff on effective sales techniques and product knowledge.
- Managed member feedback initiatives to refine service offerings and address concerns promptly.
- Participated in community outreach programs to strengthen brand visibility and loyalty.
Branch Manager
Washington Federal Bank
Spokane, WA
03.2015 - 03.2025
- Led branch operations to enhance customer satisfaction and service efficiency.
- Developed and implemented strategic marketing initiatives to drive account growth.
- Mentored staff on compliance regulations and best banking practices to ensure accuracy.
- Analyzed financial reports to identify trends and improve branch performance metrics.
- Coordinated training programs for new employees, fostering a culture of continuous learning.
- Oversaw daily cash management processes, ensuring optimal liquidity levels were maintained.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Branch Manager
Bank of America
Spokane, WA
06.2007 - 03.2015
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Education
High School Diploma -
Rogers High School
Spokane, WA06-1996
Skills
- Customer engagement
- Sales presentations
- Sales coaching
- Teamwork and collaboration
- Problem-solving
Timeline
Mortgage Market Sales Manager
Gesa Credit Union
03.2025 - Current
Branch Manager
Washington Federal Bank
03.2015 - 03.2025
Branch Manager
Bank of America
06.2007 - 03.2015
High School Diploma -
Rogers High School