Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Fritts

Lakeland,FL

Summary

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

General Manager

U-Haul
08.2018 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Field Relief Manager

U-Haul
08.2018 - Current
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Provided constructive feedback to workers, which improved morale and boosted efficiency.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained and developed personnel to improve safety, employee relations and resolve customer related issues.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Resident Manager

Century Storage
10.2010 - 08.2018
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Collected, recorded and deposited monthly rents from tenants.
  • Conducted property move-ins, move-outs and walk-through inspections per day.
  • Collected, recorded and deposited monthly rents from tenants.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on rental issues.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maintained constant balance and accounting of property petty cash account.
  • Oversaw and enhanced work of Rental contracts and Customer Service team members to promote optimal efficiency and obtain necessary results

Owner and Operator

Catfish Country
Plant City, FL
06.2001 - 02.2010
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Oversaw food preparation and monitored safety protocols.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Education

Associate of Science - Business Administration And Management

Corinthians College
Tampa, FL

Skills

  • Sales Team Development
  • Cross-Functional Team Management
  • Total Quality Management
  • Market Growth
  • Facility Management
  • Training and Development
  • Operations Management
  • Labor Cost Controls
  • Budgeting and Cost Control

Timeline

General Manager

U-Haul
08.2018 - Current

Field Relief Manager

U-Haul
08.2018 - Current

Resident Manager

Century Storage
10.2010 - 08.2018

Owner and Operator

Catfish Country
06.2001 - 02.2010

Associate of Science - Business Administration And Management

Corinthians College

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