Tina Gnork
Santa Rosa,CA
Summary
Results-driven professional with proven expertise in team leadership and customer service. Successfully trained new baristas while maintaining operational standards and enhancing customer satisfaction. Committed to fostering a collaborative environment that drives results.
Overview
11
11
years of professional experience
Work History
Barista to Shift Supervisor
Starbucks
Santa Rosa, California
11.2021 - Current
- Maintained cleanliness and organization of the coffee bar and dining area.
- Managed inventory of coffee beans, supplies, and merchandise items regularly.
- Handled cash transactions accurately at the point of sale system.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Ensured cleanliness and organization of the café environment for customer satisfaction.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
- Developed strategies for improving operational efficiency and customer service levels.
- Supervised daily operations and ensured adherence to company policies.
Team Lead
T4 Tea For U and POKÉ
Santa Rosa, California
05.2017 - 11.2021
- Trained new staff on beverage preparation techniques and customer service standards.
- Prepared a variety of boba drinks following standardized recipes.
- Maintained cleanliness and organization of the work area and equipment.
- Operated cash register and processed transactions accurately.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Verified inventory compliance with standards and supported onboarding initiatives through candidate interviews.
Barista/Food Server
Café Des Croissants
Santa Rosa, California
01.2015 - 05.2017
- Prepared espresso beverages and specialty drinks according to established recipes.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Some College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Elsie Allen High School
Santa Rosa, CA06-2014
Skills
- Cash handling
- Beverage preparation
- Inventory management
- Customer service
- Team leadership
- Operational efficiency
- Training and development
- Problem solving
- Time management
- Adaptability
- Sales analysis
- Effective communication
References
References available upon request.
Timeline
Barista to Shift Supervisor
Starbucks
11.2021 - Current
Team Lead
T4 Tea For U and POKÉ
05.2017 - 11.2021
Barista/Food Server
Café Des Croissants
01.2015 - 05.2017
Some College (No Degree) -
Santa Rosa Junior College
High School Diploma -
Elsie Allen High School