Tina Haggard
Punta Gorda
Summary
Led marketing efforts by enhancing communication strategies. Managed multiple tasks efficiently while maintaining high-quality standards. Cultivated a self-driven work ethic to achieve project goals under tight deadlines.
Overview
28
28
years of professional experience
Work History
Receptionist
Airport Animal Clinic
Monroeville, AL
03.2021 - 09.2022
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and concerns with professionalism and empathy.
- Coordinated communication between veterinary staff and clients to facilitate seamless care delivery.
- Maintained organized patient records, ensuring compliance with clinic protocols and confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Treatment Coordinator
Carr Orthodontics
Jupiter, FL
01.2015 - 04.2016
- My responsibilities included greeting patients and answering phones, scheduling patients and creating an efficient patient flow for the practice. I presented case fees and payment options to potential patients and coordinated the start of new patients. I was also responsible for filing and following up on insurance, collecting payments from patients and following up on past due accounts. I also performed various other general clerical office duties as well as following up on recall and active patients needing appointments.
Scheduling Coordinator/Marketing Representative
Rigsbee Orthodontics
Carmel, IN
11.1994 - 10.2014
- My job duties included various clerical skills including scheduling and maintaining an efficient schedule, follow up on recall patients and all correspondence to referring dentist and new and existing patients. I was responsible for greeting patients and answering phones as well as handling new patient calls and marketing to referring dental offices. I assisted in collecting payments from patients and other clerical duties as needed. I occasionally filled in for the treatment coordinator when needed and assisted in other aspects of the office as necessary to keep the practice running smoothly and efficient.
Education
Vocational school - Administrative Assistant
Indiana Business College
Indianapolis, IN10.1987
High school or equivalent - General
Northwest Hendricks High School
Lizton, IN12.1986
Skills
- Oversaw front desk operations to enhance guest satisfaction and streamline service delivery Coordinated front office activities to ensure efficient communication among departments Trained new staff on front desk procedures and customer service standards
Additional Information
I am an extremely organized individual who works well under pressure. I excel an prioritizing tasks as well as multi tasking. I am a quick learner and enjoy learning new skills. I am a friendly, yet professional individual creating a good working relationship between the practice or office and patients or clients.
Timeline
Receptionist
Airport Animal Clinic
03.2021 - 09.2022
Treatment Coordinator
Carr Orthodontics
01.2015 - 04.2016
Scheduling Coordinator/Marketing Representative
Rigsbee Orthodontics
11.1994 - 10.2014
Vocational school - Administrative Assistant
Indiana Business College
High school or equivalent - General
Northwest Hendricks High School