Tina Hargens
Council Bluffs,IA
Summary
Professional Administrative Assistant with exceptional communication skills and a strong background in customer service, dedicated to efficiently. Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills.
Overview
8
8
years of professional experience
Work History
Secretary 1 & 2
Iowa Department of Health and Human Services
01.2023 - Current
- Organize and prioritize work tasks for an ever-changing workload.
- Provide excellent customer service to clients and communicate effectively to assist in their needs, across several departments and programs including but not limited to Medicaid, SNAP, Facility, Waivers, and Rent Reimbursement.
- Provide feedback and communication with the team to be efficient in managing workload.
- Utilize HHS databases, WISE and IoWans, to assist and answer clients questions and needs.
- Able to work independently as well as working within a team
- Managed scheduling and calendar coordination for departmental leadership.
- Organized and maintained confidential records and documentation systems.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Receptionist
Gallner & Patternman Law Firm
03.2022 - 12.2022
- Performed clerical tasks within the office to support the daily operations and assisted with the needs of paralegals.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Utilized technology to answer a multi-phone line, scan, fax, as well as used Word, Excel, Outlook, and other office equipment to complete tasks.
- Managed front desk operations, ensuring seamless communication between clients and attorneys.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Specialized Paraeducator
Council Bluffs Community School District
11.2017 - 03.2022
- Responsible for ensuring essential functions of the classroom are completed each morning and after school.
- Monitored student progress, providing feedback to educators on academic performance and social development.
- Facilitated small group interventions, enhancing student understanding of core subjects through tailored support.
- Worked closely with the teachers to ensure students' IEP goals are being met and helped to ensure the safety of students and staff.
- Supported classroom instruction by implementing individualized education plans for diverse learners.
- Assisted teachers in managing classroom behavior and fostering a positive learning environment.
Education
Bachelor of Arts - Human Services
Buena Vista University
Council Bluffs, IA05.2000
Skills
- Customer Service
- Strong organizational skills
- Detail oriented
- Administrative support
- Proficient keyboarding
- Effective problem resolution
- Strong oral and written communication skills
Timeline
Secretary 1 & 2
Iowa Department of Health and Human Services
01.2023 - Current
Receptionist
Gallner & Patternman Law Firm
03.2022 - 12.2022
Specialized Paraeducator
Council Bluffs Community School District
11.2017 - 03.2022
Bachelor of Arts - Human Services
Buena Vista University