Tina Hazen
Albion
Overview
13
13
years of professional experience
Work History
Retail Sales Consultant II
Excellus BCBS
Rochester, NY
03.2019 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted clients in understanding health insurance options and benefits effectively.
- Streamlined appointment scheduling processes, improving overall operational efficiency.
- Mentored junior staff on product knowledge and sales techniques to boost team performance.
- Developed targeted sales strategies that increased product awareness among prospective clients.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Exceeded sales goals by 300% utilizing exemplary customer service skills.
- Greeted customers and helped with product questions, selections, and purchases.
- Fluent in product across the thruway. Often working at Univera location
- Licensed in both under and over 65 product and able to assist where needed.
LAH Agent
Combined Insurance Co-America
Rochester, NY
03.2018 - 03.2019
- Developed strong client relationships through effective communication and personalized service.
- Analyzed client needs to provide tailored insurance solutions and policy recommendations.
- Conducted comprehensive policy reviews to ensure compliance with industry regulations and company standards.
- Trained new agents on sales techniques, product knowledge, and customer engagement strategies.
- Managed a portfolio of clients, maintaining retention rates through proactive communication and support.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Facilitated Enroller II
United Healthcare Group
Buffalo, NY
01.2013 - 03.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Promoted to Sr level enroller after only 6 months
- Always exceed quotas and personal goals
Education
High School Diploma -
SUNY, Potsdam
Potsdam, NYSkills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Product recommendations
- Product demonstrations
Timeline
Retail Sales Consultant II
Excellus BCBS
03.2019 - Current
LAH Agent
Combined Insurance Co-America
03.2018 - 03.2019
Facilitated Enroller II
United Healthcare Group
01.2013 - 03.2018
High School Diploma -
SUNY, Potsdam