Tina Jayan
Berkeley,CA
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
31
31
years of professional experience
Work History
Store Manager
UNTUCKit
Corte Madera, California
10.2024 - 07.2026
- Established store tactics and strategies to achieve operational performance and sales goals.
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established KPIs for each member of the team to measure performance against targets set by management.
- Conducted regular training sessions for new sales personnel on product knowledge, customer service, and sales techniques.
- Assisted in visual merchandising to create appealing store layouts and promotions.
- Ensured compliance with company policies regarding pricing, signage, and promotions.
Area Manager/Store Manager
Royal Robbins
Berkeley, California
03.1995 - 07.2024
- Managed daily operations across multiple retail locations.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Trained and developed staff to enhance customer service.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Implemented visual merchandising standards for brand consistency.
- Developed visual merchandising strategies to promote brand identity and product visibility.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Organized promotional activities such as special events or discount campaigns in stores.
Skills
- Store operations
- Inventory management
- Sales analysis
- KPI development
- Visual merchandising
- Customer initiatives
- Staff development
- Relationship management
- Problem solving
- Effective communication
- Advertising and marketing
Timeline
Store Manager
UNTUCKit
10.2024 - 07.2026
Area Manager/Store Manager
Royal Robbins
03.1995 - 07.2024