Tina Justice
Pensacola,FL
Summary
Small Business Operations Specialist with strong skills in process documentation and stakeholder engagement. Expertise in cross-department collaboration to ensure communication consistency and compliance. Proven track record in enhancing training materials and streamlining operations to align with organizational goals. Committed to advancing Navy Federal Credit Union’s mission through effective employee-focused communications.
Overview
13
13
years of professional experience
Work History
Small Business Operations Specialist III
Navy Federal Credit Union
Pensacola, FL
04.2019 - Current
- Assisted with documenting process changes and procedural updates, helping ensure employees received accurate, up‑to‑date information aligned with organizational objectives
- Reviewed and communicated complex loan documentation, ensuring clarity, accuracy, and consistent messaging while supporting efficient processing and member experience
- Managed multiple priorities simultaneously while meeting deadlines, demonstrating strong project coordination, time management, and attention to detail in high‑volume environments.
- Partnered with cross‑functional teams to coordinate information flow, clarify requirements, and ensure consistent messaging across internal documentation, process updates, and operational communications.
- Drafted and edited loan documentation for accuracy and clarity.
- Created and designed interactive PowerPoint presentations and training materials to facilitate virtual and in-person orientation sessions and serving as a point of contact to ensure a positive and informative employee experience.
- Revamped the onboarding presentation (PowerPoint) and job aids
- Created and updated internal communications materials, including checklists and process documentation, to support employee development, accuracy, and adherence to established procedures
- Created PowerPoint presentations to support leadership briefings, team meetings, and departmental initiatives, ensuring consistent messaging, visual clarity, and alignment with organizational objectives.
- Served as a liaison between departments by clarifying information requests, communicating updates, and ensuring accurate, consistent messaging across stakeholders.
- Demonstrated strong organizational, time‑management, and multitasking skills while supporting multiple communications and operational priorities in a fast‑paced environment.
- Provided internal communications support for department-level initiatives by drafting content, coordinating materials, and ensuring timely delivery, aligned with organizational priorities.
Business Membership Specialist
Navy Federal Credit Union
Pensacola, FL
07.2015 - 04.2019
- Facilitated member account openings and maintained accurate records.
- Supported team development by mentoring employees on communication quality, professionalism, and accuracy while reinforcing consistent service expectations.
- Resolved member inquiries through effective communication and problem-solving.
- Demonstrated strong stakeholder management, professionalism, and discretion while handling sensitive and confidential member information.
- Managed multiple communication priorities in a fast‑paced environment while meeting deadlines and maintaining a high level of accuracy and attention to detail.
Administrative Assistant
Gregory D. Smith, Attorney at Law
Pensacola, FL
10.2012 - 05.2015
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Served as a communications liaison between clients, legal staff, and external stakeholders by conveying information clearly, professionally, and in compliance with legal and organizational requirements.
- Prepared, edited, and proofread correspondence, forms, and documentation to ensure accuracy, standardization, and adherence to established policies, procedures, and deadlines.
- Translated complex legal terminology and procedural information into clear, plain‑language messaging to improve understanding and reduce communication barriers.
- Managed confidential and sensitive information with a high degree of discretion, ensuring compliance with privacy, data protection, and regulatory standards.
- Drafted legal documentation and correspondence, while maintaining and organizing the documents and record‑management systems to support efficient information retrieval, version control, and audit readiness.
- Demonstrated strong verbal and written communication skills in fast‑paced environments requiring attention to detail, accuracy, and professionalism.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed schedule and appointments for attorney and clients to ensure efficient service delivery
- Maintained organized filing system for case documents and client records ensuring accuracy and confidentiality of records.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05-1998
Skills
- Cross-department collaboration
- Confidential information handling
- Process documentation
- Internal communications
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel (tracking, reporting, spreadsheets)
- Microsoft Outlook
- SharePoint management
- Adaptability and flexibility
- Process improvement
- Mentoring and onboarding
- Stakeholder engagement
- Presentation development
- Member and Employee‑focused
- Continuous improvement mindset
- Compliance awareness
Accomplishments
Employee of the Quarter - Business Solutions
Affiliations
Volunteer - Take Stock in Children
Timeline
Small Business Operations Specialist III
Navy Federal Credit Union
04.2019 - Current
Business Membership Specialist
Navy Federal Credit Union
07.2015 - 04.2019
Administrative Assistant
Gregory D. Smith, Attorney at Law
10.2012 - 05.2015
Associate of Arts - General Studies
Pensacola State College