Tina Krupinski
Canton,MI
Summary
Dynamic dispatcher with extensive experience at Federal Express, excelling in dispatch coordination and customer service. Proven track record of implementing process that enhanced routing efficiency and reduced delays. Skilled in data entry and conflict resolution, consistently achieving performance metrics while fostering teamwork and maintaining high service standards. Also image balancer in banking
40 years of experience in all fields pertaining to employment, from waitressing to cashier, owning my own business , banking, warehouse work, and a great work ethic .
Overview
26
26
years of professional experience
Work History
Dispatcher
Federal Express
09.2015 - 12.2025
- Coordinated timely dispatch of shipments, ensuring adherence to delivery schedules.
- Monitored tracking systems to provide real-time updates on shipment status.
- Trained new team members on operational procedures and software usage.
- Implemented process improvements that enhanced routing efficiency and reduced delays.
- Resolved customer inquiries regarding shipment status and logistics solutions.
- Collaborated with warehouse teams to optimize load planning and resource allocation.
- Analyzed dispatch data to identify trends and improve service reliability.
- Led daily briefings to align staff on operational goals and safety protocols.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
Semi Truck Driver
FedExField
09.2005 - 2015
- Operated semi-truck for timely deliveries across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- Communicated effectively with dispatch to coordinate pickup and delivery schedules.
- Adhered to all traffic laws and regulations while operating commercial vehicles.
- Assisted in loading and unloading freight, ensuring proper handling of cargo.
- Implemented safe driving practices to minimize risks during transportation operations.
- Trained new drivers on company policies and road safety protocols.
- Improved on-time deliveries by efficiently planning and executing optimal driving routes.
- Supported dispatchers by providing real-time updates on delivery progress, allowing for adjustments to schedules as needed.
Forklift Operator
FedEx
09.2001 - 2005
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted routine inspections on equipment, ensuring operational safety and compliance.
- Loaded and unloaded shipments accurately, minimizing damage and maximizing efficiency.
- Assisted in inventory management through accurate tracking of stock levels and locations.
- Trained new employees on forklift operation and safety protocols effectively.
- Maintained cleanliness and organization of work area, adhering to safety standards.
Package Handler
FedEx
09.2000 - 2001
- Resolved problems, improved operations, and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines good communication skills.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Image Balancer
Comerica Bank-SF
07.1999 - 2000
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Education
Churchill Highschool
Livonia, MIGED
Detroit, MISkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Schedule coordination
- Route navigation
- Service planning
- Incident reporting
- Conflict resolution
- Traffic monitoring
- Verifying coverage
- Multitasking and organization
- Verbal and written communication
- Map reading
- Record keeping
- Equipment management
- Tracking systems
- Geographical expertise
Timeline
Dispatcher
Federal Express
09.2015 - 12.2025
Semi Truck Driver
FedExField
09.2005 - 2015
Forklift Operator
FedEx
09.2001 - 2005
Package Handler
FedEx
09.2000 - 2001
Image Balancer
Comerica Bank-SF
07.1999 - 2000
Churchill Highschool
GED