Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Kruzan

Canton,IL

Summary

Dynamic professional with extensive experience at Regional Finance, excelling in loan processing and regulatory compliance. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Strong leadership skills demonstrated by training staff and achieving sales goals, ensuring operational excellence and fostering positive client relationships.

Overview

15
15
years of professional experience

Work History

Asssistant Branch Manager

Regional Finance
Peoria, Illinois
06.2025 - Current
  • Assisted customers with loan applications and financial inquiries.
  • Maintained compliance with company policies and industry regulations.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Collaborated with team members to achieve branch goals and objectives.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Developed strategy to achieve target sales goals.
  • Evaluated credit application to determine risk factors and financial feasibility.

Customer Service Representative

World Finance
Canton, IL
09.2021 - 08.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.

Senior Assistant Manager

Security Finance, Financial Services
Canton, IL
11.2020 - 06.2022
  • Managed daily operations for client account processing and documentation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created reports on sales trends, inventory levels, and financial data.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Implemented quality control measures to uphold company standards.

Bar Manager

Steel Horse Watering Hole
London Mills, Illinois
08.2017 - 11.2020
  • Oversaw daily bar operations and staff scheduling.
  • Managed inventory levels and ordered supplies for smooth service.
  • Trained and mentored bartenders in cocktail preparation and service.
  • Ensured compliance with health regulations and safety standards.
  • Handled customer inquiries and resolved issues promptly.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Monitored patron alcohol consumption to encourage safety.
  • Monitored cash intake to reduce discrepancies.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
  • Restocked beer and liquor regularly and after special events.
  • Created promotional materials such as flyers or posters to advertise specials or upcoming events.
  • Delegated work to staff, setting priorities and goals.

Home Health Care Worker

Department of Human Services
Galesburg, Illinois
03.2013 - 08.2017
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client health status and reported changes to healthcare professionals.
  • Provided companionship and emotional support to enhance client well-being.
  • Managed medication schedules to ensure compliance with prescribed treatments.
  • Coordinated transportation for medical appointments and community activities.
  • Adhered to HIPAA regulations when handling confidential information.
  • Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
  • Provided emotional support during difficult times.
  • Performed light housekeeping tasks including laundry and cleaning.
  • Observed infection control protocols while performing duties in the home environment.
  • Assisted with meal preparation and ensured proper nutrition was maintained.
  • Utilized problem solving skills to resolve conflicts between clients or families.
  • Maintained clean and well-organized environment for client happiness and safety.

Medical Assistant

Proctor First Care
Peoria, Illinois
11.2010 - 06.2012
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Prepared examination rooms for patient visits and ensured cleanliness.
  • Scheduled appointments and coordinated follow-up care for patients.
  • Educated patients on treatment plans and medication instructions.
  • Collected vital signs and documented medical histories accurately.
  • Supported front office operations by answering phones and greeting patients.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Collected samples from patients for laboratory testing purposes.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Assisted back office patient processes to reduce office wait times.

Education

Certificate - Medical Assisting

Midwest Technical Institute
IL
05-2010

Skills

  • Loan processing
  • Regulatory compliance
  • Customer relationship management
  • Financial transaction processing
  • Inventory management
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Leadership skills
  • Cash handling
  • Loan product expertise
  • Resource management
  • Customer retention
  • Loans
  • Loan application evaluation
  • Account collections
  • Financial advising
  • Staff management
  • Employee scheduling
  • Loan application assessment
  • Audit preparation
  • Strong leadership
  • Staff education and training
  • Strong interpersonal skills
  • Goals and performance
  • Interviewing and hiring
  • People-oriented
  • Staff training

Timeline

Asssistant Branch Manager

Regional Finance
06.2025 - Current

Customer Service Representative

World Finance
09.2021 - 08.2025

Senior Assistant Manager

Security Finance, Financial Services
11.2020 - 06.2022

Bar Manager

Steel Horse Watering Hole
08.2017 - 11.2020

Home Health Care Worker

Department of Human Services
03.2013 - 08.2017

Medical Assistant

Proctor First Care
11.2010 - 06.2012

Certificate - Medical Assisting

Midwest Technical Institute

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