Tina K. Zarlenga

Generated new business through follow-up with past customers, processed quotations and reservations, and managed contracts while providing exceptional service to walk-in and call-in customers.

I served as a key customer contact with responsibility recommending solutions, quoting and selling rental products.

Managed the collection process for outstanding invoices.

• Mar 2011 - May 2013
• Sep 2009 - Dec 2010
• Oversaw all internet leads while managing the internet department.
• Contacted prospective customers via email and phone, ensuring consistent follow-up.
• Scheduled appointments, trained sales staff, and monitored customer files and follow-up activities.
• Monitoring the CRM tool Dealer Socket on a daily basis.
• Contributed to operations at Lia Toyota in Wilbraham, Massachusetts.

• Combined professional leadership, extensive organizational, operational skills and sales knowledge of Retail Furniture Business including, major brand name bedding, furniture, linens and accessories.
• Managed daily store operations, developing creative pricing strategies and merchandising displays.
• Provided high-quality customer service, addressed issues, and analyzed consumer demands and needs.
• Managed daily store operations and created effective price points and merchandising strategies.
• Designed, promoted, merchandised and developed floor plans and trade show booths to increase growth sales.
• Organized and managed special promotional sales.
• Organized employee schedules to maximize operational efficiency.
• Analyzed stock levels and order points.
• Purchasing agent, produced and executed purchase orders of furniture, linens and accessories.
• Maintained manufacturer and vendor relations.
• Updated vendor catalogs, price sheets, brochures, and merchandise.
• Allocated sales orders with Service Department.
• Scheduled daily customer deliveries and service calls.
• Corresponded with customers via telephone concerning overdue balances.
• Handled financial applications and contracts to facilitate customer purchases.
• Designed and promoted floor plans and trade show booths, enhancing product visibility and customer engagement.
• Coordinated and executed special promotional sales, driving customer interest and increasing store traffic.
• Author of Monthly Company Newsletter detailing company announcements, procedures, updates and price changes.