tina lafleur
Katy,TX
Summary
Accomplished and energetic server with a solid history of achievement in food and beverage. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include problem solver, detail oriented and self motivated. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hourly manager
Dave & Buster's
Houston
- Current
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Schedule staff hours and assign duties
- Establish standards for personnel performance and customer service
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Bartender
Aramark
- Current
- Compile and balance cash receipts at the end of the day or shift
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
- Present bills and accept payments.
Server
Dave & Buster's
- Current
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Provide guests with information about local areas, including giving directions.
Team Leader
Andretti Indoor Karting & Games
Katy, tx
02.2020 - 08.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
Education
Associate of Arts - Nursing Assistance
Jeff Davis Votech
Jennings, LA04-1979
High School Diploma -
Elton High School
Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Service Orientation
- Critical Thinking
- Judgment and Decision Making
- Complex Problem Solving
- Instructing
- Food Production
- Troubleshooting
- Operations Management
- Strategic Planning
- Staff Development
- Policy Implementation
- Performance Management
- Complex Problem-Solving
- Sales management
Personal Information
- Place of Birth: Elton, LA
- Date of Birth: 05/1977
Certification
Tabc
Food Handlers
Timeline
Team Leader
Andretti Indoor Karting & Games
02.2020 - 08.2024
Hourly manager
Dave & Buster's
- Current
Bartender
Aramark
- Current
Server
Dave & Buster's
- Current
Associate of Arts - Nursing Assistance
Jeff Davis Votech
High School Diploma -
Elton High School
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