Tina Luckhoff
Remus,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Director
Enlightened Souls Farms
Pennville, IN
02.2019 - Current
- Partnered with senior leadership to establish long-term objectives for company
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Resale
ionia-mom
Pennville, IN
01.2012 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Digital Shopper
Walmart
Portland , IN
08.2023 - 02.2024
- Provided technical support for customers who encountered issues while shopping online.
- Asked store associates for help locating missing products.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Listened to customer needs to identify and recommend best products and services.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Assisted teammates with daily tasks during peak periods.
- Scanned items when pulling from shelves to update system stock information.
Stocker
Walmart
Ionia, MI
09.2012 - 01.2013
- Inspected stock for damage or defects and reported issues to management.
- Stocked shelves with newly arrived products.
- Removed outdated products from shelves in accordance with company policy.
- Provided customer service by answering questions about product location, price and availability.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory levels through regular stock checks.
- Organized storage areas for efficient use of space.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Assisted with store displays and window dressing as needed.
- Received and processed incoming shipments of merchandise.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Faced products on shelves and displays to meet company policies.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Operated forklift and pallet jack to transport heavy loads.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Palletized merchandise for easy movement to sales floor locations.
- Greeted customers and retrieved requested products to drive satisfaction.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Associate
Meijer
Ionia, MI
06.2000 - 07.2001
- Trained new associates on store operations, policies, and procedures.
- Built relationships with customers by providing friendly customer service.
- Performed cash register functions accurately and efficiently.
- Helped customers locate items within the store using the inventory system.
- Ensured compliance with company safety regulations at all times while on the job.
- Provided customer service support for inquiries, complaints, and returns.
- Processed payments using point-of-sale systems.
- Operated equipment such as scanners and scales correctly during checkout process.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Assisted customers with selecting items and answering questions about products.
- Handled incoming calls from customers regarding orders or other inquiries.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
10-2003
Skills
Customer service and relations
- Order fulfillment and coordination
- Decision-making and prioritization
- Merchandise selection and verification
- Transaction processing and cash handling
- POS system operation
- Professional and courteous interaction
- Loss prevention strategies
References
References available upon request.
Timeline
Digital Shopper
Walmart
08.2023 - 02.2024
Director
Enlightened Souls Farms
02.2019 - Current
Stocker
Walmart
09.2012 - 01.2013
Resale
ionia-mom
01.2012 - Current
Associate
Meijer
06.2000 - 07.2001
Bachelor of Science - Criminal Justice
University of Phoenix