Tina M. Garfield
San Diego,CA
Summary
Dedicated customer service professional with a track record of building strong client relationships. Skilled in teamwork and maintaining a positive demeanor, leading to high customer satisfaction rates. Results-oriented, with a focus on cultivating partnerships and driving business success. Experienced in delivering exceptional service in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
San Diego, California
09.2025 - Current
- Managed cabin safety and security while responding to passenger inquiries and concerns.
- Handled passenger complaints professionally while upholding company policies and standards.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Delivered onboard customer service including food and beverage service.
Star Hotel & Restaurant
Change Management Consultant
Elko, Nevada
04.2025 - 08.2025
- Analyzed organizational data to identify improvement areas in change management practices.
- Developed training programs to facilitate employee adaptation to organizational changes.
- Advised on best practice approaches for effective change management across the organization.
Health and Wellness Sabbatical
Personal Growth
Las Vegas, NV
04.2021 - 04.2025
- Obtained Real Estate License with Berkshire Hathaway, Las Vegas, NV
- Supported transaction coordination for real estate agent Mary Ann Neff, ensuring smooth operations.
- Provided childcare services for my son's family, maintaining a safe, nurturing environment.
Server and Restaurant Manager
Star Hotel & Restaurant
Elko, NV
11.1996 - 04.2021
- Supervised employees to boost team performance and customer service levels.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Balanced nightly cash transactions for accurate financial reporting.
- Assisted in hiring and training new staff to enhance operational efficiency.
Hot Lunch Secretary, Finance Office Secretary
Elko County School District
Elko, NV
08.1997 - 06.2008
- Balanced and entered hot lunch transactions accurately.
- Approved hot lunch applications for eligibility.
- Assisted in Finance office by answering phone inquiries.
- Verified finance deposits to ensure accuracy and compliance.
- Issued purchase orders to streamline procurement process.
Education
High School Diploma -
Elko High School
Elko, NV06-1985
Some College (No Degree) - Business
Great Basin College
Elko, NVSkills
- Customer service and support
- Interpersonal relations
- Work ethic
- Attendance reliability
- Microsoft Office Suite
- Point of sale systems
- Data entry expertise
- Management skills
- Recruitment and hiring
- Employee orientation
- Training and development
- Scheduling expertise
- Time reporting accuracy
- Verification processes
- Financial balancing
- Disciplinary procedures
References
- Carolyn Hines, Elko High School Bookkeeper, 775-934-1008
- Talley Davis, Ultrasound Tech/Esthetician, 406-250-5707
- Mary Ann Neff, Realtor, 775-934-1786
Communication Skills
My passion for delivering exceptional customer experiences has allowed me to build strong, positive relationships with customers, colleagues, and managers throughout my career. I am an energetic and results-driven professional, adept at solving daily customer service challenges while maintaining a positive and collaborative environment.
Timeline
Flight Attendant
SkyWest Airlines
09.2025 - Current
Star Hotel & Restaurant
Change Management Consultant
04.2025 - 08.2025
Health and Wellness Sabbatical
Personal Growth
04.2021 - 04.2025
Hot Lunch Secretary, Finance Office Secretary
Elko County School District
08.1997 - 06.2008
Server and Restaurant Manager
Star Hotel & Restaurant
11.1996 - 04.2021
High School Diploma -
Elko High School
Some College (No Degree) - Business
Great Basin College