Tina Morris
Clear Spring,MD
Summary
Dynamic Medical Office Secretary with a proven track record in appointment management, patient communication, and insurance verification. Experienced in streamlining office procedures to enhance workflow efficiency and ensure HIPAA compliance. Strong organizational skills and a commitment to delivering exceptional patient service make me an asset in fast-paced healthcare environments.
Overview
18
18
years of professional experience
Work History
Medical Office Secretary
Meritus Robinwood Orthopedics
Hagerstown, MD
11.2021 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted patients with insurance verification and billing inquiries, ensuring clarity and accuracy.
- Improved communication between medical staff and patients through timely and accurate information sharing.
- Streamlined office procedures, resulting in improved workflow and reduced administrative errors.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
Medical Records Coordinator
Orthopedic And Fracture Specialists
Portland Oregon
07.2013 - 10.2021
- Coordinated patient medical records management, ensuring accuracy and compliance with healthcare regulations.
- Streamlined record retrieval processes, enhancing operational efficiency and reducing wait times for patient information.
- Maintained accuracy, completeness, and security for medical records and health information.
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records.
Medical Front Office Coordinator
Robinwood Orthopedics -became Meritus Robinwood Orthopedics in 2022
Hagerstown, MD
01.2008 - 05.2013
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Ensured accurate patient registration and data entry in electronic health records system.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Obtained insurance authorizations for various tests and procedures ordered by providers.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
Education
North Hagerstown High School
Hagerstown, MDSkills
- Appointment scheduling
- Patient communication
- Customer service
- Patient registration
- Strong organizational skills
- Attention to detail
- Documentation and recordkeeping
- Professionalism
- Insurance verification
- HIPAA compliance
- Data entry
- Insurance authorizations
- Multitasking
- Problem-solving abilities
- Clinical documentation
Timeline
Medical Office Secretary
Meritus Robinwood Orthopedics
11.2021 - Current
Medical Records Coordinator
Orthopedic And Fracture Specialists
07.2013 - 10.2021
Medical Front Office Coordinator
Robinwood Orthopedics -became Meritus Robinwood Orthopedics in 2022
01.2008 - 05.2013
North Hagerstown High School