Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Morrow

Ashley

Summary

Dynamic and results-driven professional with a proven track record at UGG Outlet, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and optimizing team performance. Skilled in inventory management and fostering teamwork, consistently achieving goals in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Sales Associate

UGG Outlet
06.2016 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Shift Leader

City BBQ
01.2022 - 09.2025
  • Supervised daily operations to ensure adherence to company policies and procedures.
  • Trained and mentored team members on best practices and safety protocols.
  • Optimized workflow processes to enhance efficiency and reduce downtime.
  • Coordinated shift schedules to ensure adequate staffing levels at all times.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Server Supervisor

Quaker Steak & Lube
09.2011 - 06.2016
  • Supervised daily operations, ensuring high-quality service and customer satisfaction.
  • Trained and mentored staff, enhancing team performance and service efficiency.
  • Coordinated scheduling and shift management to optimize workforce productivity.
  • Implemented training programs that improved employee knowledge of menu offerings.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.

Education

High School Diploma -

Logan High
Logan, OH
05-2010

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Stocking and receiving

Timeline

Shift Leader

City BBQ
01.2022 - 09.2025

Sales Associate

UGG Outlet
06.2016 - Current

Server Supervisor

Quaker Steak & Lube
09.2011 - 06.2016

High School Diploma -

Logan High