Tina Olson
Eufaula
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Dobber's Roadhouse. Proven ability to enhance guest experiences through effective relationship management and upselling techniques, resulting in increased sales. Committed to maintaining cleanliness standards and ensuring compliance with health protocols for a safe dining environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Dobber's Roadhouse
01.2021 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Angler's Restaurant
03.2019 - 03.2021
Education
Graduate Certificate - General Studies
Parkrose High School
Portland, ORN/A - Nursing
Mount Hood Community College
Gresham, ORSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Cleanliness standards
- Food running
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Supply restocking
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Regulatory compliance
Certification
Liquor license
Additional Information
Have current liquor license
Timeline
Server
Dobber's Roadhouse
01.2021 - 02.2025
Server
Angler's Restaurant
03.2019 - 03.2021
Graduate Certificate - General Studies
Parkrose High School
N/A - Nursing
Mount Hood Community College
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