Tina Rich-Solberg
Jackson
Summary
Results-driven professional with significant expertise in merchandising and customer service. Demonstrated success in crafting strategies that boost customer engagement and satisfaction. Proven leadership in guiding teams to achieve operational excellence and enhance sales performance.
Overview
37
37
years of professional experience
Work History
Merchandise Team Leader
America Eagle Outfitters
Jackson
12.2021 - Current
- Developed and implemented merchandising strategies to increase sales.
- Monitored sales trends and adjusted merchandise placement for optimal customer engagement.
- Led merchandise team in organizing product displays and maintaining visual standards.
- Coached and motivated team members to ensure customer service excellence.
- Trained new team members on company policies and customer service practices.
- Communicated daily with team to address workload and prioritize tasks effectively.
- Fostered a positive work environment through team-building activities and recognition initiatives.
- Ensured that all employees were properly trained in their roles and responsibilities.
- Resolved customer complaints in a timely manner and ensured customer satisfaction.
- Conducted regular audits of store operations to promote compliance with company policies and procedures.
- Monitored store performance to identify areas of improvement.
Boutique Owner/ Merle Norman Consultant
Self Employed
Paris
06.2019 - 02.2025
- Oversaw daily operations of the boutique, including staffing, customer service, financials, and marketing initiatives.
- Managed daily operations including inventory control and vendor relationships.
- Developed marketing strategies to promote seasonal collections and sales events.
- Engaged customers through social media networks to promote new products and special offers.
- Cultivated loyal customer base by providing excellent customer service.
- Provided personalized customer service to build strong client relationships.
- Delivered exceptional customer service by addressing client inquiries promptly.
- Trained staff to have extensive product knowledge and upselling skills.
- Supervised staff and coached team members in expectations for serving customers in luxury branded store.
- Provided training and guidance to staff on product knowledge, customer service techniques, and sales strategies.
- Trained new consultants on product knowledge and sales techniques.
- Established relationships with vendors to source exclusive products and negotiate favorable terms of purchase.
- Updated website content on a regular basis with new arrivals, promotions, or upcoming events at the store.
- Ensured compliance with local laws regarding health and safety regulations.
- Advised clients on skincare routines and beauty product selections.
- Conducted makeup application demonstrations to showcase product benefits.
- Analyzed customer feedback to enhance service delivery and product offerings.
- Provided beauty advice and product recommendations to customers.
- Educated customers on proper application techniques for cosmetics products.
- Organized beauty events such as makeovers, workshops, and demonstrations.
- Showed customers how to apply makeup and other products to achieve desired looks.
Assistant Manager
Dollar General Store
Buchanan
04.2016 - 12.2019
- Assisted in managing store operations and ensuring compliance with company policies.
- Trained and supervised team members to enhance customer service skills.
- Supervised cashier team to ensure efficient operations and high customer satisfaction.
- Trained new cashiers on company policies and effective customer service techniques.
- Resolved customer inquiries and complaints with effective communication strategies.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed inventory organization and stock levels to enhance product availability.
- Managed inventory levels to maintain optimal stock and reduce waste.
- Identified potential theft risks within the store environment by monitoring suspicious activity.
- Conducted regular store audits to ensure cleanliness and safety standards were met.
- Conducted regular quality checks to maintain compliance with safety standards.
- Trained team members on proper handling and storage of produce items.
- Received and processed produce deliveries to ensure freshness and quality. and unloaded produce.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Managed cash register operations, including balancing drawers and processing transactions.
- Designed and maintained attractive displays, replenishing items to enhance store appeal.
Transport/ Unit Clerk
Saint Patricks Hospital
Lake Charles
01.1998 - 02.1999
- Coordinated communication between patients and healthcare providers to ensure timely and accurate information exchange.
- Facilitated communication among medical staff, patients, and families to enhance service delivery and patient satisfaction.
- Assisted patients with check-in procedures, verifying insurance and collecting copays. upon arrival at the facility, collected copays, verified insurance cards.
- Coordinated internal and external patient transportation.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Processed doctor's orders, ensuring timely execution of tests and medication administration.
- Managed patient records and maintained confidentiality standards.
- Maintained confidentiality of all patient information.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Prepared and processed medical documentation efficiently.
- Assisted in the preparation of patient charts and medical records.
- Organized and maintained filing systems for patient records.
- Compiled daily reports from various departments within the hospital.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Answered phones to transfer calls or relay messages to patients or staff.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Performed data entry into an electronic health record system.
- Ensured compliance with hospital policies and procedures consistently.
- Conducted patient satisfaction surveys and reported findings to management for service improvement.
- Addressed patient billing inquiries and processed payments, ensuring clarity and support for a positive patient experience.
- Addressed patient billing inquiries and processed payments, ensuring clarity and support for a positive patient experience.
- Processed doctor's orders, ensuring timely execution of tests and medication administration.
Labor and Delivery Surgical Technologist
Sierra Medical Center
El Paso
04.1989 - 03.1998
- Assisted in preparing operating rooms for labor and delivery procedures.
- Sterilized surgical instruments and maintained sterile environments during surgeries.
- Supported healthcare team by providing necessary supplies during deliveries.
- Monitored patient vital signs and reported changes to medical staff promptly.
- Provided assistance to surgeons, nurses and other medical staff during labor and delivery procedures.
- Assisted with preoperative preparation of patients for labor and delivery surgery.
- Maintained a sterile field by setting up instruments, passing instruments to the surgeon, and ensuring the correct tools were available for each procedure.
- Set up suction machines, oxygen tanks, monitors, IV lines and catheters according to physician's orders prior to beginning the procedure.
- Responded quickly to emergencies such as fetal distress or maternal hemorrhage during surgery.
- Participated in drills for emergency situations such as maternal or fetal distress during labor and delivery.
- Transported patients to post-anesthesia care unit after cesarean sections or other surgeries.
- Performed scrub duties including selecting supplies from the sterile supply room, preparing sutures and sponges prior to surgery, and maintaining aseptic technique throughout the procedure.
- Assisted in positioning patient on OR table according to surgeon's preference.
- Set up equipment, tools, and supplies for procedures and organized instruments as directed in surgeons' preference cards.
- Assisted surgeon by passing instruments and sterile supplies throughout operation.
- Recounted surgical instruments and supplies at the end of operation, eliminating chance of items left inside the patient.
- Sterilized medical equipment and properly handled contaminated materials.
- Cleansed surgical site with antiseptic solution per protocol prior to beginning procedure.
- Transferred newborns from OR bedside bassinets into warmers or isolette beds immediately following birth.
- Verified accuracy of counts taken at end of each case against initial count taken at start of procedure.
- Ensured that all equipment was functioning properly before use in the operating room.
- Disposed of contaminated materials according to established protocols following completion of each case.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
Surgical Technologist
East Jefferson General Hospital Health
Metairie
02.1999 - 2001
- Assisted surgical team in preparing operating room and ensuring sterile conditions.
- Maintained accurate sterilization of equipment following hospital protocols.
- Prepared and maintained sterile field for surgical procedures.
- Managed surgical instruments and supplies during procedures for efficiency.
- Assisted surgeon by passing instruments and sterile supplies throughout operation.
- Set up equipment, tools, and supplies for procedures and organized instruments according to surgeons' preference cards.
- Collaborated with nurses to anticipate surgeon needs during operations.
- Monitored patient vitals and provided support to medical staff.
- Documented surgical procedures and maintained records for compliance purposes.
- Participated in continuous education to stay updated on surgical technologies.
- Assisted in positioning patients on operating table and covered them with sterile drapes.
- Recounted surgical instruments and supplies at end of operation, eliminating chance of items left inside patient.
- Cleaned and disinfected operating rooms following each surgical procedure to maintain a sterile environment.
- Verified correct identification of patient prior to any operation or procedure.
- Sterilized medical equipment and properly handled contaminated materials.
- Performed pre-operative skin preparation on patients prior to surgery.
- Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
- Received specimens from pathology laboratory for examination by surgeon during operation.
- Inspected instruments post-operatively for proper function or damage before returning them to stock room.
- Maintained proper sterile field during surgical procedures.
- Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
- Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
Education
Certificate - CNA
El Paso Night School
El Paso, TX02-1991
Certificate - Health Care
Corpsmen
Great Lakes, IL04-1990
High School Diploma -
Parkland High School
El Paso Texas05-1987
Some College (No Degree) - Respiratory Therapist
Jackson State Community College
Jackson, TN07-2026
Some College (No Degree) - Nursing
El Paso Community College
El Paso TexasSome College (No Degree) - Pre Nursing
McNeese University
Lake CharlesTimeline
Merchandise Team Leader
America Eagle Outfitters
12.2021 - Current
Boutique Owner/ Merle Norman Consultant
Self Employed
06.2019 - 02.2025
Assistant Manager
Dollar General Store
04.2016 - 12.2019
Surgical Technologist
East Jefferson General Hospital Health
02.1999 - 2001
Transport/ Unit Clerk
Saint Patricks Hospital
01.1998 - 02.1999
Labor and Delivery Surgical Technologist
Sierra Medical Center
04.1989 - 03.1998
Certificate - CNA
El Paso Night School
Certificate - Health Care
Corpsmen
High School Diploma -
Parkland High School
Some College (No Degree) - Respiratory Therapist
Jackson State Community College
Some College (No Degree) - Nursing
El Paso Community College
Some College (No Degree) - Pre Nursing
McNeese University