Tina Stocklin
Inspira Health
Atco,NJ
19
years of professional experience
Organized healthcare professional with experience supporting urgent care, emergency department, and access center workflows. Skilled in patient registration, appointment scheduling, call routing, and information accuracy. Trusted for professionalism, clear communication, and steady service under pressure.
Work History
Access Center Representative
2 Years 1 Month- Managed inbound patient calls, ensuring accurate appointment scheduling and service information delivery.
- Reviewed and confirmed demographics, insurance, and eligibility information to maintain compliant patient registration accuracy.
- Documented call details in electronic health records with high accuracy.
- Routed urgent messages and escalated clinical concerns to appropriate departments.
- Handled high volume of inbound calls, maintaining patience and professionalism under pressure.
- Resolved patient inquiries using established workflows and service guidelines.
Urgent Care Receptionist
2 Years 7 Months- Registered patients, verified demographics, and updated records in electronic health systems.
- Scheduled appointments, coordinated calendar changes, and balanced provider availability with patient needs.
- Greeted patients and visitors, delivering courteous front-desk support in busy healthcare setting.
- Verified insurance information and collected required forms to support compliant intake processing.
- Maintained confidential records and followed HIPAA requirements across daily front-office operations.
- Resolved patient questions and service issues promptly, reducing delays at reception desk.
- Managed incoming correspondence, faxed documents, and organized paperwork for efficient workflow.
- Kept reception area clean and neat to give visitors positive a first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Power Back
3 Years 8 Months- Order entry,scheduling follow up appointments,arrange transportation,discharge packets,telephone etiquette,and technical skills.
- Maintaining patient charts,filling labs,radiology and consults.
- Chart assembly and breakdown.
- Obtain medical records from outside facility's,doctors offices.
- Maintain an orderly work environment.
Emergency Department Unit Secretary
8 Years 4 Months- Entered physician orders and patient information into electronic medical records with precision.
- Coordinated patient charts, records, and documentation for accurate emergency care workflow.
- Managed emergency department communications, relaying provider orders and patient updates to clinical staff.
- Monitored incoming calls, prioritizing urgent requests and directing messages to appropriate personnel.
- Supported admissions, transfers, and discharge processes through timely clerical coordination.
- Resolved workflow interruptions by anticipating clerical needs and supporting nursing staff.
- Increased efficiency of the emergency department by managing supplies inventory, ordering necessary items, and maintaining organized storage areas.
- Maintained unit supplies, forms, and documentation to keep emergency operations organized.
Education
Nursing Assistant - Nursing Assistant
Unit Secretary - Medical Terminology,Order Entry
Skills
Electronic health records
Inbound call management
Insurance verification
Appointment scheduling
HIPAA compliance
Call handling
Customer service
Problem-solving
Professional communication
Organization
Communication skills
Medical terminologyAppointment coordination
Data collection
Timeline
Access Center Representative
Inspira Health
09.2024 - CurrentRead More
Urgent Care Receptionist
Inspira Health
02.2022 - 09.2024Read More
Power Back
Unit Secretary
06.2018 - 02.2022Read More
Emergency Department Unit Secretary
Shore Regional Health
11.2007 - 03.2016Read More
Parkview Hospital
Unit Secretary from Medical Terminology,Order Entry
Read More
American Institute of Design
Nursing Assistant from Nursing Assistant
Read More