Tina Wombles
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. A strong team player, detailed, with strong organizational skills. Motivated by maintaining customer satisfaction and contributing to company success. Passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
26
26
years of professional experience
Work History
911 Telecommunicator
Cook County Sheriff's Office
01.2024 - 04.2024
- Entered emergency information and data into a Premier One Computer Aided Dispatch (P1 CAD) system including requests for additional personnel and equipment.
- Dispatched emergency calls for service to proper police agencies, informing field units of situational risks and hazards.
- Located, entered, modified, and confirmed records pertaining to orders of protection, warrants, extradition, and stolen vehicles, into the Law Enforcement Data System (LEADS) and/or National Crime Information Center (NCIC) system.
Barista
Starbucks
07.2018 - 01.2024
- Provided excellent customer service by actively listening to customers and facilitating conversation, suggesting items based on requests, and remembering customer specifics on return visits.
- Executed quick decision-making and problem-solving to facilitate smooth working operations, order correction or accommodation when necessary, and to ensure customer satisfaction.
- Prioritized needs and adapted to ever-changing customer traffic flow and order requests in a timely manner.
- Unpacked, inventoried, and organized weekly order to optimize stock rotation and prioritize easily accessible locations for high use items, while maximizing use of limited stock space.
- Multi-tasked and helped in all areas while maintaining workplace organization and order accuracy especially during peak hours of business.
Sales Associate
Saks Fifth Avenue
03.1998 - 06.2009
- Maintained extensive product knowledge through continuous education within inter-sell environment to provide products most appropriate to customer needs and desires.
- Increased personal clientele base by exemplary customer service, both within department and throughout store, resulting in over $500,000 in personal annual sales.
- Efficiently and accurately operated point-of-sale system, processing sales, returns, and exchanges with various tenders according to store policies.
- Presented with corporate Perfect Attendance Award in 2001, 2003, 2004, and 2005.
Education
Certificate in Paralegal Studies -
Roosevelt University
Chicago, IL12.2006
Bachelor of Science - Psychology
DePaul University
Chicago, IL03.2004
Skills
- Excellent communication skills, written and verbal, and knowledge of Microsoft Office applications
- Ability to learn quickly, adapt, and multi-task
- Self-motivated, efficient, and able to work in a demanding environment
- Knowledgeable of inventory management, product placement, and promotion
- Able to train and lead others while encouraging personal growth contributing to team development
Timeline
911 Telecommunicator
Cook County Sheriff's Office
01.2024 - 04.2024
Barista
Starbucks
07.2018 - 01.2024
Sales Associate
Saks Fifth Avenue
03.1998 - 06.2009
Certificate in Paralegal Studies -
Roosevelt University
Bachelor of Science - Psychology
DePaul University
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