Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Tina Wozny
Urbandale,Iowa
Summary
Overview
16
years of professional experience
Work History
Yellow
Project Manager, Salesforce Implementation
07.2022 - 07.2023
Job overview
- Facilitated Salesforce focus group meetings, meeting with end users to ensure updates and changes are efficient.
- Lead ongoing migration to Salesforce as the primary CRM for customer service inquires and requests.
- Trained all customer service staff on new processes.
- Proposed changes to current processes after soliciting expert input.
- Worked cross functional with other departments to ensure changes will not affect those teams.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Yellow
Customer Service Supervisor
02.2021 - 07.2022
Job overview
- Monitored staff performance to ensure that goals are met.
- Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.
- Planned, organized, or managed work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
- Assisted the team in setting objectives, goals, performance standards and expectations.
- Identified and provided employees with necessary resources and training to meet objectives.
Wright Service Corp
HR Compliance Specialist
09.2020 - 02.2021
Job overview
- Ensured that field staff are in compliance with DOT and FMCSA regulations and rules.
- Scheduled drug screens and Clearinghouse requests for drivers.
- Log Clearinghouse, drug screen and med cards on employee’s profile.
Ruan Transportation
Driver Recruiting Assistant
03.2019 - 09.2020
Job overview
- Requested MVR, HireRight and PSP for potential candidates for driving and technician openings
- Used Tenstreet, Driver IQ, Driver Facts and HireRight to obtain candidates DOT employment verifications
- Adhered to DOT and FMSCA regulations.
Ruan Transportation
Claims Coordinator
10.2019 - 08.2020
Job overview
- Intake and set up claims in RiskMaster for drivers who have been in accidents and have had an on the job injury.
- Determined accident/incident preventability and accident type.
- Processed end of the month reports and put them on the Ruan internal Hub site.
American Spirit Graphics
Accounting Clerk
01.2018 - 03.2019
Job overview
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Verified timecards and data enter them into Hagen for processing.
- Added ink usage, paper usage, skids used and cartons used to jobs for costing.
Janssen Pest Solutions
Office Manager
05.2016 - 01.2018
Job overview
- Supervised work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
Iowa Workforce Development
Administrative Assistant II-Team Lead
07.2007 - 01.2016
Job overview
- Developed training plans and conduct training sessions for the customer service team
- Ability to plan, direct and coordinate work of the customer service staff and to express ideas effectively, orally and in writing.
- Analyzed and investigated constituent concerns and established services the agency may provide including workshop assistance, wage claims, detailed explanations of unemployment decisions
- Monitored the customer service team to ensure the accuracy and quality of service provided to customers.
Education
Ellsworth Community CollegeIowa Falls, Iowa
University Overview
Skills
- Staff Training
- Labor Relations
- Workflow Planning
- Conflict Management
- Project Management
- Performance Improvement
- Customer Relationship Management (CRM) Software
- Cross-Functional Collaboration
- Functional and Business Requirements
- Quality Assurance and Control
- Systems Implementations
Timeline
Project Manager, Salesforce Implementation
Yellow
07.2022 - 07.2023
Customer Service Supervisor
Yellow
02.2021 - 07.2022
HR Compliance Specialist
Wright Service Corp
09.2020 - 02.2021
Claims Coordinator
Ruan Transportation
10.2019 - 08.2020
Driver Recruiting Assistant
Ruan Transportation
03.2019 - 09.2020
Accounting Clerk
American Spirit Graphics
01.2018 - 03.2019
Office Manager
Janssen Pest Solutions
05.2016 - 01.2018
Administrative Assistant II-Team Lead
Iowa Workforce Development
07.2007 - 01.2016
Ellsworth Community College
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