Tina Zerillo-Ott0
Pompano Beach
Summary
Dynamic server manager with a proven track record at Gulf Shores Restaurant and Grill, excelling in staff scheduling and cash handling. Passionate about delivering exceptional customer service and fostering positive relationships, I leverage menu knowledge to enhance guest experiences and ensure order accuracy, consistently exceeding expectations in a fast-paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Soprano,s Pizza Cafe
Wellington
11.2025 - Current
- Accurately took customer orders and communicated them to kitchen staff to ensure order fulfillment.
- Delivered friendly, efficient service to customers in fast-paced environment to enhance overall dining experience.
- Provided excellent customer service in fast-paced dining environment.
- Took and processed orders accurately and promptly.
- Maintained cleanliness and organization of dining area and kitchen.
Server Manager
Gulf Shores Restaurant and Grill
St Peters
11.2020 - 04.2025
- Managed restaurant closing duties by restocking items and reconciling cash drawers.
- Helped customers select food and beverages by presenting menu and offering suggestions or recommendations.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prepared and served food and beverages to customers.
Server
Firefly Grill
Chesterfield
09.2022 - 05.2024
Server
Stef's pizza
Saint Charles
09.2019 - 08.2022
Service Trainer
Steak n Shake
Florissant
04.2016 - 03.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Adapted instructional methods based on trainee feedback and performance evaluation results.
- Advised supervisors on best practices for providing ongoing support after completion of training programs.
- Researched industry trends and monitored competitor strategies related to customer service training initiatives.
- Maintained detailed records of each employee's progress throughout the program cycle.
Education
Applied Psychology -
St Louis CC at Forest Park
St Louis, MoSkills
- Order accuracy
- Menu knowledge
- Cash handling
- Staff scheduling
- Food safety compliance
- Customer relationship management
Certification
Serve Safe
References
References available upon request
Timeline
Server
Soprano,s Pizza Cafe
11.2025 - Current
Server
Firefly Grill
09.2022 - 05.2024
Server Manager
Gulf Shores Restaurant and Grill
11.2020 - 04.2025
Server
Stef's pizza
09.2019 - 08.2022
Service Trainer
Steak n Shake
04.2016 - 03.2019
Applied Psychology -
St Louis CC at Forest Park