Tina Giselle Balcarcel Carrera
Trenton,NJ
Summary
Reliable employee demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Ritas Italian Ice
Trenton, NJ
04.2021 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
Shift Leader
Platos's Closet
Lawrenceville, NJ
11.2022 - 02.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Camp Counselor
Westminister Presbyterian Church
Trenton, NJ
06.2020 - 08.2020
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Monitored activities matched to individual and group abilities to keep campers safe.
- Tracked attendance, checking off present individuals.
Education
High School Diploma -
Allentown High School
Allentown, NJ06-2024
Some College (No Degree) - Nursing
Coppin State University
Baltimore, MDSkills
- Staff Management
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Sales Techniques
- Team Leadership
Certification
- CPR Certification 2021-2023
Timeline
Shift Leader
Platos's Closet
11.2022 - 02.2024
Manager
Ritas Italian Ice
04.2021 - Current
Camp Counselor
Westminister Presbyterian Church
06.2020 - 08.2020
High School Diploma -
Allentown High School
Some College (No Degree) - Nursing
Coppin State University
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