Tinaujah Taylor
Baton Rouge,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
HomeGoods
Baton Rouge, LA
08.2023 - 03.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Warehouse Worker
HomeGoods
Baton Rouge, Louisiana
08.2023 - 03.2024
- Processed returns of defective merchandise as required.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
Clerical Assistant
Lakeshore family homes
Baton Rouge, LA
06.2023 - 08.2023
- Managed incoming and outgoing mail correspondence.
- Assisted with filing documents and maintaining records.
- Scanned documents into digital format for storage purposes.
Call Center Representative
Lake shore
Lake Providence
06.2023 - 08.2023
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Maintained detailed records of customer interactions and transactions for future reference.
Cashier
Walgreens
Monroe , LA
01.2021 - 09.2022
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Carhop
Sonic
Lake Providence, Louisiana
08.2021 - 04.2022
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
Education
High School Diploma -
Southern University And A & M College
Baton Rouge, LA12-2027
Skills
- Information Security
- Product Knowledge
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Retail sales customer service
- Payment Processing
- Call Center Operations
Timeline
Customer Service Representative
HomeGoods
08.2023 - 03.2024
Warehouse Worker
HomeGoods
08.2023 - 03.2024
Clerical Assistant
Lakeshore family homes
06.2023 - 08.2023
Call Center Representative
Lake shore
06.2023 - 08.2023
Carhop
Sonic
08.2021 - 04.2022
Cashier
Walgreens
01.2021 - 09.2022
High School Diploma -
Southern University And A & M College