Tinesha McClendon
Oak Creek,WI
Summary
Dynamic sales professional with a proven track record at Dignity Memorial, excelling in objection handling and lead generation. Adept at upselling and cross-selling, I foster strong client relationships, ensuring high satisfaction and loyalty. My expertise in closing techniques has consistently driven revenue growth while providing exceptional customer service.
Overview
13
13
years of professional experience
Work History
Sales Professional
Dignity Memorial
10.2022 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Financial Representative
Northwestern Mutual
12.2021 - 07.2022
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Nurtured new business leads through targeted outreach, cultivating a robust pipeline of prospective clients.
Server
Bravo Cucina Italiana
05.2012 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Unit Field Trainer
Banker’s Life
03.2019 - 12.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Mentored junior trainers, sharing best practices and fostering a collaborative learning environment.
Family Service Counselor
Pinelawn Memorial Park
11.2017 - 09.2018
- Conducted thorough assessments to determine root causes of familial difficulties and identify appropriate interventions.
- Advocated for clients' best interests when interacting with other professionals, ensuring that their needs were prioritized and met.
- Assisted families in crisis situations by providing immediate support and coordinating with relevant community resources.
- Collaborated with multidisciplinary teams to ensure comprehensive care for families facing various challenges.
Education
Bachelor Of Business Administration - Business Administration
Perdue Global University
West Lafayette, IN2022
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Cold calling
- Lead generation
Timeline
Sales Professional
Dignity Memorial
10.2022 - Current
Financial Representative
Northwestern Mutual
12.2021 - 07.2022
Unit Field Trainer
Banker’s Life
03.2019 - 12.2021
Family Service Counselor
Pinelawn Memorial Park
11.2017 - 09.2018
Server
Bravo Cucina Italiana
05.2012 - Current
Bachelor Of Business Administration - Business Administration
Perdue Global University