Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tionee Hamlett

Houston,Texas

Summary

Retail professional with track record of managing front-end operations and enhancing customer satisfaction. Known for delivering consistent results and fostering collaborative team environment. Reliable and adaptable, with strong skills in leadership, communication, and problem-solving, ensuring smooth operations and positive customer experiences.

Overview

6
6
years of professional experience

Work History

Front End Supervisor

Walmart Neighborhood Market
10.2020 - Current
  • Front end supervisory, maintains record of profit and loss statements, check cashing, assist customers with monetary exchange transactions & bill payments
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 19 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Participated in regular meetings with upper management to discuss front-end performance metrics.
  • Led by example in customer interactions, setting high standard for service that team members followed.

Volunteer

The Beacon
08.2020 - 11.2020
  • Assisted with food preparation, Served food & care packages to the greater Houston homeless community, Distributed clothing & Flyers, Wash Room Sanitation
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.

Cashier

Burlington
08.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Degree -

Chester W. Nimitz High School
Houston, Tx
06.2019

Skills

  • Problem-solving skills
  • Cash register operation
  • Workflow management
  • Opening and closing procedures
  • Time management
  • Customer service
  • Team supervision

  • Cash handling accuracy
  • Training and mentoring
  • Fraud prevention
  • Shift checklists
  • Customer service management
  • Multitasking and prioritizing
  • Employee training

Awards

911 Dispatch Certified

Timeline

Front End Supervisor

Walmart Neighborhood Market
10.2020 - Current

Volunteer

The Beacon
08.2020 - 11.2020

Cashier

Burlington
08.2019 - 01.2020

Degree -

Chester W. Nimitz High School
Tionee Hamlett