Tionia Reynolds
USPS
South St Paul,MN
6
years of professional experience
Goal-oriented Sales Service Associate with proven cash handling and problem-solving skills. Known for enhancing customer satisfaction through effective complaint resolution and teamwork.
Dedicated professional with experience in sales and mail processing. Skilled in multitasking, time management, and inventory accuracy. Looking to leverage expertise in transaction processing and customer support to drive operational efficiency.
Work History
Sales Service Associate
2 Years 8 Months- Processed transactions efficiently, maintaining accuracy in cash handling and inventory management.
- Assisted customers with inquiries, ensuring accurate information delivery and enhancing service satisfaction.
- Collaborated with team members to streamline workflows, improving overall operational efficiency.
- Managed shipment tracking and logistics coordination, ensuring timely delivery of postal services.
- Trained new associates on operational procedures, fostering a knowledgeable and competent team environment.
- Resolved customer complaints effectively, contributing to improved customer retention rates and brand loyalty.
Mail Processing Clerk
3 Years- Operate automated sorting equipment for efficient mail handling.
- Process and sort incoming mail to ensure timely distribution.
- Maintained accurate records of mail flow and delivery statuses.
- Train new staff on processing protocols and safety procedures.
- Implement best practices that enhance efficiency in mail processing.
- Collaborate with team members to optimize daily operations.
- Conduct quality checks on outgoing mail to ensure compliance with standards.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
Education
High School Diploma
- 3.0 GPA
Skills
Cash handling
Customer engagement
Time management
Multitasking Abilities
Inventory management
Teamwork and collaboration
Multitasking
Cold calling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Sales Service Associate
USPS
12.2023 - CurrentRead More
Mail Processing Clerk
USPS
11.2020 - 11.2023Read More
John F. Knnedy High School
High School Diploma
Read More