Summary
Overview
Work History
Education
Skills
Timeline
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Tionna Johnson

Romulus,MI

Summary

Results-driven Manager on Duty with a proven track record of highly productive and efficient task completion. Skilled in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and exceptional guest experiences.

Overview

3
3
years of professional experience

Work History

Manager on Duty

Kirkland’s
Nashville, Tennessee
09.2024 - Current
  • Managed payroll records for accurate tracking of hours worked by staff members.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Responded to customer questions regarding products, prices and availability.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved customer complaints in a professional manner.

Team Member

Emagine Theaters
Canton , MI
02.2023 - 03.2024
  • Operated cash registers to process payments from customers.
  • Provided customer service support to ensure satisfaction.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Developed positive customer relationships through friendly greeting and excellent service.

Cabin Cleaner

Prospect Airport Services
Romulus, MI
06.2022 - 02.2023
  • Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
  • Washed, disinfected and restocked lavatories to meet usage demands.
  • Removed trash and recyclables from aircraft interior.
  • Inspected cabin facilities daily to ensure they met quality standards.

Education

BBA - Business Administration And Management

Tennessee State University
Nashville, TN
05-2026

Some College (No Degree) - General Studies

Schoolcraft College
Livonia, MI

Skills

  • Customer service
  • Relationship management
  • Conflict resolution
  • Business development
  • Task prioritization
  • Reliability
  • Adaptability
  • Verbal and written communication
  • Analytical thinking
  • Teamwork and collaboration
  • Sales and marketing
  • Continuous improvement

Timeline

Manager on Duty

Kirkland’s
09.2024 - Current

Team Member

Emagine Theaters
02.2023 - 03.2024

Cabin Cleaner

Prospect Airport Services
06.2022 - 02.2023

BBA - Business Administration And Management

Tennessee State University

Some College (No Degree) - General Studies

Schoolcraft College
Tionna Johnson