Tionne Robertson
Kenner,LA
Summary
Dedicated Certified Medical Assistant with a strong emphasis on exceptional patient care and comprehensive clinical support. Proficient in administering medications, recording vital signs, and managing patient records while consistently demonstrating reliability, adaptability, and a collaborative spirit within healthcare teams. Experienced in fast-paced environments, leveraging clinical and administrative skills to enhance operational efficiency and elevate patient satisfaction. Committed to fostering effective communication with patients and maintaining meticulous record-keeping to support optimal healthcare outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CCMA Certified Medical Asst, Patient access associate
East Jefferson
Metairie, LA
03.2024 - Current
- Assisting 95 or more calls per day with 95% accuracy while providing excellent patient care/services and scheduling referrals, new/established appointments, and communicating for patients, Doctors and third parties
- Departments im currently working
- 1. OBG/yn
- 2. Cardiology
- 3. Primary care
- 4. Family care
- 5. Internal medicine
CCMA Certified Medical asst, And patient access rep
Ochsner
Kenner, LA
11.2022 - 12.2023
- Greeting 20+ patients daily, while providing Excellent patient service/care and scheduling established patient’s follow ups, New patient appointments and procedures.
- Organize and maintain a confidential filing system of 250+ patients daily.
- Addressed questions and concerns of patients to the best of my ability daily
- Departments I’ve worked in
- 1. OBG/yn
- 2. General surgery
- 3. ENT / Otorinolaryngology
- 4. Primary care
- 5. Family care
- 6. Gastroenterology
customer service / Pro’s desk
Lowes
Marrero, LA
06.2021 - 10.2022
- Exceed quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
- Assisted in 200+ sales that brought in new customers into the home improvement businesses.
Customer service
walmart
Harvey, LA
12.2019 - 05.2020
- Smile, greet, and thank customers with a positive attitude. Stand for long periods of time while checking out customers quickly and accurately.
Education
diploma -
West jefferson high school
Harvey, LA05.2021
CCMA Medical assistant certification - undefined
Youth Force and New orleans career center
New orleans, LA05.2022
Skills
- Ability to multitask and maintain strong attention to detail
- Excellent communication
- microsoft office, Epic Hyperspace and data entry
- Strong administrative and organizational skills
- Medical billing and coding
- Scheduling referrals
- Transcribe imaging orders
- HIPAA compliance
- Medical terminology
- Problem-solving
- Time management
- Multitasking and organization
- Basic life support
- Team collaboration
- Patient education
- Telephone etiquette
- Specimens collection and processing
- Reliable transportation
- Insurance verification
- Medical procedures
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Took approximately 95 to 160 calls per day.
- Increased departmental transparency and opened up communication channels to improve team collaboration.
Certification
- CCMA - Certified Clinical Medical Assistant
LANGUAGES
English
Awards
A and B honor roll, Perfect attends
2026 Leadership nomination
Timeline
CCMA Certified Medical Asst, Patient access associate
East Jefferson
03.2024 - Current
CCMA Certified Medical asst, And patient access rep
Ochsner
11.2022 - 12.2023
customer service / Pro’s desk
Lowes
06.2021 - 10.2022
Customer service
walmart
12.2019 - 05.2020
CCMA Medical assistant certification - undefined
Youth Force and New orleans career center
diploma -
West jefferson high school