Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Tiosha Ates

Tyler,TX

Summary

Hardworking and punctual works in fast-paced, physically-demanding jobs while standing and moving for long hours. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

23
23
years of professional experience

Work History

Supervisor

United Parcel Services, UPS
Tyler, TX
05.2013 - Current
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Coordinated employee schedules according to shift changes and availability.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.

Administrative Assistant

East Texas Medical Center
Tyler, TX
09.2003 - 06.2012
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Responded to customer issues to provide immediate resolution and improve retention.

Customer Service Representative

Cox Communications
Tyler, TX
02.2001 - 08.2003
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.

Education

Bachelor of Science - Criminal Justice

Texas College
Tyler, TX
05-2016

Skills

  • Strategic Planning
  • Staff Management
  • Business Administration
  • Operations Management
  • Process Improvement
  • Data Analytics
  • Staff Discipline
  • Project Management
  • Processes and procedures

Accomplishments

  • National Honor Society
  • National Criminal Honor Society
  • Cum laude

References

References available upon request.

Timeline

Supervisor

United Parcel Services, UPS
05.2013 - Current

Administrative Assistant

East Texas Medical Center
09.2003 - 06.2012

Customer Service Representative

Cox Communications
02.2001 - 08.2003

Bachelor of Science - Criminal Justice

Texas College

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Tiosha Ates