Summary
Overview
Work History
Education
Skills
Certification
Cooking, Dancing, Gardening, and Crafts
Timeline
Generic

Tiphanie Montet

Sorrento,LA

Summary

CPR Certified, I also have experience in performing 10-lead EKG's with Louisiana Pediatric Cardiology Foundation. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Cracker Barrell Old Country Store
05.2019 - 02.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server

The Londoner Grill
01.2019 - 05.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Carpenter's Helper

Rick Hart
02.2018 - 09.2018
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Assisted with movement of materials and equipment to job sites.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Cut materials according to specifications in preparation for installation.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Monitored tool and equipment condition and arranged repairs.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Observed all OSHA and corporate safety regulations and procedures.
  • Gained valuable education in residential and commercial building codes.
  • Cleaned work areas, machines and equipment to maintain clean and safe job site.
  • Measured and cut wood pieces using hand saws and powered saws.
  • Boosted team performance by collecting debris, extra materials, and tools to keep work areas clean and organized.
  • Covered surfaces with laminated plastic covering material.
  • Repaired and replaced broken or worn-out wooden components in buildings.

Customer Service Representative

Oreily's Auto Parts
08.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Stocker/Cashier/Deli/Offshore Boat Orders

Rouse's
08.2016 - 04.2017
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Processed and packaged stock items for customer purchases.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Greeted customers and directed to requested products.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked designated items on shelves, end caps and displays.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Maintained store assets with effective loss prevention strategies.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Created and enforced detailed organization processes to increase quality and service standards.

Customer Service Representative

Lowe's
07.2013 - 09.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Medical Assistant

River Parishes Community College
Sorrento, LA
05.2024

GED -

St. Amant High School
Saint Amant, LA
05.1998

Skills

  • Daily Specials Memorization
  • Table Bussing
  • Order Delivery Practices
  • Food Inspection
  • Supply Restocking
  • Guest Engagement
  • Service Prioritization
  • Safe Food Handling
  • Food Delivery
  • Ordering Procedures
  • Order Accuracy
  • Food Safety Understanding
  • Point of Sale Operation

Certification

  • (CPR) Training - October 31, 2023

Cooking, Dancing, Gardening, and Crafts

I love trying new recipes  and different types of foods. I took dancing classes as a child for 9 years. I wish i would have stuck with it, I love dancing and love watching people dance. I have become very good at gardening, I find it very relaxing and theraputic. It also gives me great joy when my garden is successful and I have lots of vegetables. I'm not the greatest at crafts, but I continue to try my luck with different things. Sometimes they are very beautiful and sometimes not so much. 

Timeline

Server

Cracker Barrell Old Country Store
05.2019 - 02.2022

Server

The Londoner Grill
01.2019 - 05.2019

Carpenter's Helper

Rick Hart
02.2018 - 09.2018

Customer Service Representative

Oreily's Auto Parts
08.2017 - 01.2018

Stocker/Cashier/Deli/Offshore Boat Orders

Rouse's
08.2016 - 04.2017

Customer Service Representative

Lowe's
07.2013 - 09.2014

Medical Assistant

River Parishes Community College

GED -

St. Amant High School

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