Summary
Overview
Work History
Education
Skills
Timeline
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TIRSIT TILAHUN

Summary

Accomplished Realtor at Exp Realty, adept in client relations and contract negotiation, leveraging a tech-savvy mindset to streamline real estate transactions. Excelled in enhancing customer satisfaction and loyalty through innovative strategies at Sleepys, demonstrating strong negotiation skills and a commitment to results. Achieved high client retention by prioritizing personalized service and efficient problem resolution.

Overview

21
21
years of professional experience

Work History

Realtor

Exp Realty
02.2024 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Store Manager

Mattress Warehouse Usa
11.2019 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Manager

Sleepys
02.2009 - 11.2019
  • Implemented innovative merchandising techniques to maximize visual appeal and drive customer engagement in the store environment.
  • Introduced streamlined communication channels between staff members for more efficient coordination of tasks and responsibilities within the team structure.
  • Enhanced customer loyalty through the establishment of an effective rewards program that incentivized repeat business and referrals from existing clientele.
  • Streamlined store operations for increased efficiency by optimizing staff scheduling and inventory management systems.

Personal Shopper

Nordstrom
01.2008 - 02.2009
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Sells Manager

Mattress Discounters
03.2004 - 01.2007
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Associate of Arts - Computer And Information Systems

IBM
Addis Ababa
09.1997

Associate of Arts - Foreign Languages Education

AAU
Addis Ababa
06.1995

Skills

  • Client Relations
  • Contract Negotiation
  • Strong negotiation skills
  • Tech-savvy mindset

Timeline

Realtor

Exp Realty
02.2024 - Current

Store Manager

Mattress Warehouse Usa
11.2019 - 12.2023

Sales Manager

Sleepys
02.2009 - 11.2019

Personal Shopper

Nordstrom
01.2008 - 02.2009

Sells Manager

Mattress Discounters
03.2004 - 01.2007

Associate of Arts - Computer And Information Systems

IBM

Associate of Arts - Foreign Languages Education

AAU

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TIRSIT TILAHUN