Tish James
Bookkeeper
Lebanon,lebanon
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Valley View RV
Lebanon
10.2025 - Current
- Assisted customers with RV selection and product inquiries.
- Coordinated service appointments and maintained scheduling accuracy.
- Developed strong relationships with customers through effective communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Burnett Ministries International
Sikeston
01.2024 - Current
- Providing support to Owner/manager
- Answer phones/questions
- Typing letter/coorrespondence
- Filing
- Research information for ministries/non profit organizations
Customer Service/Sales
Missouri Title Loans
Cape Girardeau
01.2023 - 01.2024
- Assisting in the sales process.
- Providing product and service information to our clients
- Process applications, documentation, and verify records.
- Address client/customer inquiries as needed
Direct Support Professional
Always First in Home Services
Cape Girardeau
12.2022 - 05.2023
- Care for individuals experiencing developmental or intellectual disabilities or illnesses.
- Helping patients complete basic housekeeping tasks
- Transporting patients to appointments or other social outings
- Keeping patients safe from potential health hazards in their surrounding environment.
Property Management Assistant
Rent SEMO
Cape Girardeau
10.2021 - 01.2022
- Resolve tenant questions and concerns
- Receive and apply rental payments and input rental inspections to our AP system
- Entering and updating information in databases
- Assisted in the collections processing when necessary
Bookkeeping Assistance/ Scheduling
Aggressive Developments/The Printing Co.
Cape Girardeau
01.2018 - 01.2021
- Assisting Director of Finance with daily processes with over 18 restaurant locations.
- Working both the accounts-payable and receivable positions while maintaining accurate records in the database.
- Daily problem-solving and time management.
- Scheduling daily production tasks/liaison between corporate office and production teams.
Office Manager and Collections Services
Credit Bureau Services L.L.C
Cape Girardeau
01.2011 - 01.2016
- Overseeing and managing day-to-day administrative operations
- Reconciled numerous monthly credit card, bank account and cash accounts.
- Matched and approved all incoming invoices and purchase orders.
- Work in QuickBooks Accounting software to record payments and outstanding invoices for 200 plus customers.
- Processing payroll and payroll records/forms Bi-monthly
- Recruiting and staffing; organizational and space planning
- Employment and compliance to regulatory concerns; employee orientation, development, and training
- Policy development and documentation; company employee and community communication; compensation and benefits administration.
Communications Officer
Pemiscot County Sheriff's Department
Caruthersville
01.2006 - 01.2010
- Answer and route all incoming calls for six local Police, Fire and Sheriff's Departments in Pemiscot County.
- Receive 100's of emergency 911 calls daily while collecting and logging all information to determine the appropriate department to dispatch to that call and location.
- Maintain consistent and accurate radio call logs for the possible use in court proceedings as evidence. Verify and input arrest warrants and information into MULES and NCIC for nationwide law enforcement agencies access
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH08-2027
MULES Certification -
Missouri State Highway Patrol
01.2006
High School Diploma - General Studies
Cape Central High School
Cape Girardeau, MO01.1998
Skills
- Communication skills
- Written correspondence and reporting
- Client and team interaction
- Organizational abilities
- Schedule and calendar management
- Meeting and event coordination
- Team collaboration
Timeline
Customer Service Representative
Valley View RV
10.2025 - Current
Administrative Assistant
Burnett Ministries International
01.2024 - Current
Customer Service/Sales
Missouri Title Loans
01.2023 - 01.2024
Direct Support Professional
Always First in Home Services
12.2022 - 05.2023
Property Management Assistant
Rent SEMO
10.2021 - 01.2022
Bookkeeping Assistance/ Scheduling
Aggressive Developments/The Printing Co.
01.2018 - 01.2021
Office Manager and Collections Services
Credit Bureau Services L.L.C
01.2011 - 01.2016
Communications Officer
Pemiscot County Sheriff's Department
01.2006 - 01.2010
Associate of Science - Accounting
Southern New Hampshire University
MULES Certification -
Missouri State Highway Patrol
High School Diploma - General Studies
Cape Central High School