Tishana Hall
Jacksonville ,NC
Summary
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at Logan’s Roadhouse. Proven ability to resolve conflicts with empathy, enhancing customer loyalty. Expert in cash handling and order management, consistently delivering quality service in high-pressure environments. Committed to maintaining cleanliness and order accuracy.
Overview
5
5
years of professional experience
Work History
Server
Logan’s Roadhouse
Jacksonville, NC
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Representative
Circle K
Jacksonville, NC
05.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Dairy Queen
Jacksonville, NC
06.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Dental Assistant
MedCerts
Online 05.2024
High School Diploma -
Southwest High School
Jacksonville, NC05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Cleanliness standards
- Order accuracy
- Supply restocking
- Quality control
- Suggestive selling
- Guest relations management
- Order management
- Allergy awareness
Timeline
Customer Service Representative
Circle K
05.2024 - 09.2024
Server
Logan’s Roadhouse
01.2022 - Current
Customer Service Representative
Dairy Queen
06.2020 - 12.2021
Dental Assistant
MedCerts
High School Diploma -
Southwest High School