Tishonda Kidd
Gadsden,AL
Summary
Dynamic Sales Representative with history of success servicing top-performing territories. Skilled in growing revenues by identifying and targeting customer needs and requirements – recommending key products and specials.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Driver Sales Representative
Advance Auto Parts Distribution Center
Birmingham, Alabama
06.2023 - 07.2024
- Delivered products to customers in a timely and safe manner.
- Developed relationships with customers to ensure repeat business.
- Provided excellent customer service by responding promptly to customer inquiries.
- Maintained accurate records of deliveries, including invoices, payments and inventory.
- Maintained cleanliness of vehicle interior and exterior.
- Monitored stock levels of product inventories at each location visited.
- Assisted in loading and unloading goods from delivery vehicles when necessary.
- Communicated regularly with dispatch regarding route changes or delays due to traffic conditions.
- Conducted regular maintenance checks on vehicles, such as checking fluid levels and tire pressure.
- Verified accuracy of orders prior to delivering them to customers.
- Investigated customer complaints regarding incorrect orders or damaged items.
- Accurately completed paperwork associated with deliveries, including manifests, bills of lading and other documents.
- Participated in driver safety meetings and training sessions.
- Used GPS navigation systems effectively while navigating unfamiliar routes.
Host
Olive Garden
Rainbow City, Alabama
11.2023 - 05.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials to increase profits.
Cashier
Gas Station
Gadsden, AL
09.2022 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
Cashier
Publix
Rainbow City
08.2020 - 09.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Cashier
Gas Station
Gadsden, AL
03.2021 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Cashier
Chick-fil-A
Rainbow City, AL
03.2019 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Cashier
Captain D's Seafood
Gadsden, Alabama
01.2018 - 07.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Gadsden City High School
Gadsden, AL05-2009
Skills
- Safe Driving Practices
- Route planning expertise
- Reliability and punctuality
- Strong Sales Acumen
- Cash handling proficiency
- Sales Development
- Product Promotion
Timeline
Host
Olive Garden
11.2023 - 05.2024
Driver Sales Representative
Advance Auto Parts Distribution Center
06.2023 - 07.2024
Cashier
Gas Station
09.2022 - 12.2022
Cashier
Gas Station
03.2021 - 08.2021
Cashier
Publix
08.2020 - 09.2022
Cashier
Chick-fil-A
03.2019 - 11.2019
Cashier
Captain D's Seafood
01.2018 - 07.2018
High School Diploma -
Gadsden City High School