Titeanna Daniels
Houston,TX
Summary
Accomplished Assistant Manager with a proven track record at Family Dollar, enhancing cash handling accuracy and driving customer satisfaction. Expert in cashier training and adept at fostering team unity. Achieved significant reductions in cash discrepancies and excelled in upselling, contributing to revenue growth.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Marriot Hotel
01.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assistant Manager
Family Dollar
02.2021 - 11.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
RaceTrac
10.2018 - 12.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bunkie High
Bunkie, LA08.2017
Skills
- Cashier training
- Credit and cash transactions
- Cash handling expertise
- Training and mentoring
- Hospitality and accommodation
- Customer Satisfaction
- Team building
- Upselling
- Returns and exchanges
- POS systems use
- Cash handling and management
Timeline
Lead Cashier
Marriot Hotel
01.2023 - Current
Assistant Manager
Family Dollar
02.2021 - 11.2022
Assistant Manager
RaceTrac
10.2018 - 12.2020
Bunkie High
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