Overview
Work History
Education
Additional Information
Timeline
Generic

Tito Houston

Decatur,IL

Overview

20
20
years of professional experience

Work History

Customer Experience Specialist

Ameren Illinois
06.2022 - Current
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced customer satisfaction by addressing and resolving issues in timely manner.
  • Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across department.
  • Monitored customer feedback, identifying trends to improve product offerings and overall customer experience.

In Home Expert

AT&T
04.2021 - 05.2022
  • B2B sales of broadband and cellular services, customer service
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Process Operator

ADM
06.2020 - 04.2021
  • Paint large mining trucks and parts
  • Efficiently operated all equipment and machinery according to manufacturer instructions.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Reported to shift supervisor on production status, problems and deviations.
  • Maintained compliance with health, safety and environment practices.
  • Isolated and prepared equipment for corrective and scheduled maintenance procedures.

Quality Final Auditor

Caterpillar
03.2012 - 06.2020
  • Performed final audit inspections on large mining trucks prior to customer purchase
  • Checked measurements using micrometers
  • Checked and measured torque using torque meter
  • Blueprint reading of mining truck dimensions
  • Test driving of mining trucks, compression checks

Assistant Manager

State Finance
04.2009 - 08.2012
  • Open/close store, collect loan payments, assist customers, conduct credit checks on loan applications, telemarketing, collections, store upkeep
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

I/O Manager

Rent A Center
11.2004 - 04.2009
  • Open/Close store, cash handling, scheduled deliveries, counted inventory, assembled merchandise, telemarketing, collections, showroom upkeep, assist customers, managed personnel

Education

Bachelor Of Arts - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
05.2025

Licensing - LMT

Midwest Technical Institute
Springfield, IL
11.2017

Diploma - Business Administration, Accounting

Robert Morris College
Springfield, IL
1996

High School Diploma -

Douglas Macarthur High School
Decatur, IL
1995

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Experience Specialist

Ameren Illinois
06.2022 - Current

In Home Expert

AT&T
04.2021 - 05.2022

Process Operator

ADM
06.2020 - 04.2021

Quality Final Auditor

Caterpillar
03.2012 - 06.2020

Assistant Manager

State Finance
04.2009 - 08.2012

I/O Manager

Rent A Center
11.2004 - 04.2009

Bachelor Of Arts - Business Administration And Management

Southern New Hampshire University

Licensing - LMT

Midwest Technical Institute

Diploma - Business Administration, Accounting

Robert Morris College

High School Diploma -

Douglas Macarthur High School

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Tito Houston