Tito Houston
Decatur,IL
Overview
20
20
years of professional experience
Work History
Customer Experience Specialist
Ameren Illinois
06.2022 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Empowered fellow team members through sharing knowledge and techniques that contributed towards improved service quality standards across department.
- Monitored customer feedback, identifying trends to improve product offerings and overall customer experience.
In Home Expert
AT&T
04.2021 - 05.2022
- B2B sales of broadband and cellular services, customer service
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Process Operator
ADM
06.2020 - 04.2021
- Paint large mining trucks and parts
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Reported to shift supervisor on production status, problems and deviations.
- Maintained compliance with health, safety and environment practices.
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
Quality Final Auditor
Caterpillar
03.2012 - 06.2020
- Performed final audit inspections on large mining trucks prior to customer purchase
- Checked measurements using micrometers
- Checked and measured torque using torque meter
- Blueprint reading of mining truck dimensions
- Test driving of mining trucks, compression checks
Assistant Manager
State Finance
04.2009 - 08.2012
- Open/close store, collect loan payments, assist customers, conduct credit checks on loan applications, telemarketing, collections, store upkeep
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
I/O Manager
Rent A Center
11.2004 - 04.2009
- Open/Close store, cash handling, scheduled deliveries, counted inventory, assembled merchandise, telemarketing, collections, showroom upkeep, assist customers, managed personnel
Education
Bachelor Of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2025
Licensing - LMT
Midwest Technical Institute
Springfield, IL11.2017
Diploma - Business Administration, Accounting
Robert Morris College
Springfield, IL1996
High School Diploma -
Douglas Macarthur High School
Decatur, IL1995
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Experience Specialist
Ameren Illinois
06.2022 - Current
In Home Expert
AT&T
04.2021 - 05.2022
Process Operator
ADM
06.2020 - 04.2021
Quality Final Auditor
Caterpillar
03.2012 - 06.2020
Assistant Manager
State Finance
04.2009 - 08.2012
I/O Manager
Rent A Center
11.2004 - 04.2009
Bachelor Of Arts - Business Administration And Management
Southern New Hampshire University
Licensing - LMT
Midwest Technical Institute
Diploma - Business Administration, Accounting
Robert Morris College
High School Diploma -
Douglas Macarthur High School