Titus Duncan

• Contributed to success of men's department by consistently exceeding monthly sales quotas originally designed for 4-6 associates in tailored department, achieving consistent 2X-3X of targets single-handedly.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Provided first-rate service to all customers and potential customers.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Created and implemented sales strategies to successfully meet company targets.
• Trained and mentored new sales representatives.

• Executed customer issue resolution skills with 100% success rate.
• 4.99/5 Star average guest rating from all operations under my supervision.
• Coordinated with General Manager on different operational issues and promotional activities.
• Communicated with customers to assess satisfaction with products and services received.
• Monitored employee productivity and optimized procedures to reduce costs.
• Responsible for creating new door codes and coordinating all information with each guest to make sure they have everything they need for their stay.

Co-founder Taskit, a startup focused on equipment rental services, specializing in carpet cleaners, pressure washers, and various machinery. Proactively developing the business in collaboration with my father, with a strategic plan to diversify our product offerings in upcoming phases. Currently enhancing Excel proficiency to streamline collaborative tasks and amplify operational efficiency. Leveraging diverse business development skills to drive the startup's growth from inception to its current stage. Anticipating a fall 2023 launch.

• Was presented with customer service award, 2021 among around 50 other candidates.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Invented new, popular recipes.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, and utensils.