Summary
Overview
Work History
Education
Skills
Timeline
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Titus Tamba

Minneapolis,MN

Summary

Experienced IT Support Specialist with 4+ years of providing hands-on IT support for co-workers and customers. Proficient in troubleshooting hardware and software issues, and maintaining IT infrastructure to ensure optimal functionality. I'm passionate about leveraging my skills to help your team achieve it's goals.

Overview

5
5
years of professional experience

Work History

IT Support Specialist

HelloTech
Minneapolis, MN
02.2024 - Current
  • Provided technical support to clients via phone, email, and remote access.
  • Configured workstations, networks, servers and printers for end users.
  • Created user accounts and configured settings in Active Directory.
  • Installed software applications as requested by customers.
  • Diagnosed system malfunctions and provided troubleshooting assistance.
  • Resolved network connectivity issues with routers and switches.
  • Implemented security measures to protect data from unauthorized access.
  • Assisted colleagues with complex IT problems or inquiries.
  • Deployed new versions of operating systems across multiple platforms.
  • Manage updates and patches to office 365 applications and ensure that users are able to access these updates.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.

Coordinator

Fraser
Fargo, ND
11.2018 - 12.2020
  • Analyzed data to identify trends in client behavior and preferences.
  • Organized team events to promote a positive work environment.
  • Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
  • Assisted with scheduling, assigning, and reviewing the work of personnel.
  • Organized and delegated tasks to employees in order to meet deadlines.
  • Interpreted and explained work procedures and policies to brief staff.
  • Demonstrated effective communication skills, both verbal and written, when interacting with clients and families.

Education

Associate of Science - Cybersecurity

Anoka-Ramsey Community College
Minneapolis, MN
12-2023

Certificate - Computer Networking

Anoka-Ramsey Community College
Minneapolis, MN
05-2023

Skills

  • Microsoft Windows server
  • Virtualization Management
  • Active Directory
  • Computer Networking
  • Software Troubleshooting
  • Software Installation
  • Technical Support
  • Customer Service Support
  • IT Security Management
  • Data Recovery
  • Linux
  • Powershell

Timeline

IT Support Specialist

HelloTech
02.2024 - Current

Coordinator

Fraser
11.2018 - 12.2020

Associate of Science - Cybersecurity

Anoka-Ramsey Community College

Certificate - Computer Networking

Anoka-Ramsey Community College

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Titus Tamba