Tiwana Stephens
Chamblee,GA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Kroger
Atlanta, GA
02.2006 - 01.2012
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Managed filing of prescriptions, both electronically and manually.
Customer Service Representative
Pep Boys Auto Parts & Service
Atlanta, GA
11.1999 - 01.2011
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Processed payments, refunds and exchanges quickly and efficiently.
Education
Associate of Science - Heath Information Technology
Eastern Gateway Community College
Steubenville, OH03-2025
Skills
- Supply Restocking
- Regulatory Compliance
- Insurance Billing
- Insurance Verification
- Drug Inventory Management
- Workflow Optimization
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Microsoft PowerPoint
- 10-Key
Timeline
Pharmacy Technician
Kroger
02.2006 - 01.2012
Customer Service Representative
Pep Boys Auto Parts & Service
11.1999 - 01.2011
Associate of Science - Heath Information Technology
Eastern Gateway Community College
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