Tiyana Martell
Hillsboro
Summary
Results-driven professional with extensive experience in operational management, compliance, and team leadership. Proven ability to implement process controls, monitor performance metrics, and ensure adherence to regulatory and audit standards. Skilled in driving efficiency, mitigating risk, and delivering projects on time and within scope through strong organizational and analytical capabilities.
Overview
10
10
years of professional experience
Work History
Branch Manager
KeyBank
06.2019 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Managed accounts to retain existing relationships and grow share of business.
Personal Banker
KeyBank
05.2017 - 06.2019
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Monitored pipelines to track and log status of loans.
- Developed and maintained relationships with customers, lenders and other third parties.
Lead Teller
KeyBank
10.2016 - 05.2017
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with patron accounts.
- Received car loan, home loan, and other payments and posted to accounts.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Associate of Arts - Mathematics
Portland Community College
Portland, OR06-2013
Skills
- Proficient in Microsoft Office
- Sales professional
- Relationship building and management
- Excels in team leadership
- Business development
- Risk mitigation
- Conflict resolution
- Excellent time management skills
Timeline
Branch Manager
KeyBank
06.2019 - Current
Personal Banker
KeyBank
05.2017 - 06.2019
Lead Teller
KeyBank
10.2016 - 05.2017
Associate of Arts - Mathematics
Portland Community College