Tiyanna Bailey
Brockton,MA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with strong background in both restaurant and professional office environments with expertise in team leadership. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Offering these skills and strong work ethic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
RiverRise Financial
Fall River, MA
10.2022 - Current
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Maintained CRM database with client updates and report generation.
- Scheduled office meetings and client appointments for manager
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed office operations to ensure efficient workflow and productivity.
Take-Out Server
Christo's To Go
Whitman, MA
10.2014 - 05.2026
- Cultivated warm relationships with regular customers increasing repeat business by 70%.
- Delivered exceptional customer service by accurately processing take-out orders.
- Ensured food quality and presentation met restaurant standards before packaging for customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Making sure scheduling for takeout department is correct on monthly and weekly basis.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
Recruiting Assistant
New York Life
Bridgewater, MA
03.2021 - 10.2022
- Leveraged applicant tracking system to support workflow, maintain processes and drive sourcing and hiring decisions
- Consulted with business partner on hiring strategies, sourcing strategies and initiatives aimed at attracting quality talent
- Leveraged social media platforms and online job boards to advertise open positions and engage with 20+ potential candidates a day.
- Identified top talent and managed candidates throughout hiring process, from initial contact through offer acceptance
- Updated candidate profiles using Salesforce.
- Operated and maintained applicant tracking and candidate management systems.
Personal Assistant
New York Life
Bridgewater, MA
02.2018 - 02.2021
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Being on call to solve any problems that may arise
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
Take-Out Server/Cashier
Christo's Restaurant
Brockton, MA
06.2008 - 12.2013
- Processed various payment methods at cash register, maintaining meticulous attention to detail and accuracy in transactions.
- Adjusted availability to accommodate fluctuating business needs through flexible scheduling and overtime.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Learned Take-out server and front cashier positions and provided backup at key times.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2009
Skills
- Cash Handling
- Customer Service
- Scheduling
- Client Relations
- Recruiting
- Social Media Management
- Digital Marketing
- Calendar Management
- Retail sales
- Communication skills
- Organizational skills
- Salesforce Marketing Cloud
- LinkedIn Sourcing
- Multitasking and Time Management
Certification
- ServSafe - July 20 2024- July 20 2027
- Allergen Awareness Training Certificate- July 23 2021-July 23 2026
- Driver's License
Timeline
Office Manager
RiverRise Financial
10.2022 - Current
Recruiting Assistant
New York Life
03.2021 - 10.2022
Personal Assistant
New York Life
02.2018 - 02.2021
Take-Out Server
Christo's To Go
10.2014 - 05.2026
Take-Out Server/Cashier
Christo's Restaurant
06.2008 - 12.2013
High School Diploma -
Brockton High School