T'Keyah Brooks
Kosciusko,MS
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments. Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
ASI- GE Appliances
Kosciusko, United States
07.2021 - 06.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered average of 25 or more calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Sales Associate
Walmart
Brewton, Alabama
12.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Diploma -
Kosciusko Senior High School
Kosciusko, MS05.2011
Skills
- Upbeat and Positive Personality
- Customer Service and Assistance
- Responding to Difficult Customers
- Call Documentation
- Calm and Professional Under Pressure
- Call Control
- Strong Telephone Etiquette
- Appointment Scheduling
- Payment Processing
Affiliations
- Can type 60 words per minute
- Great customer service experience
- Positive attitude and friendly
Timeline
Customer Service Representative Agent
ASI- GE Appliances
07.2021 - 06.2024
Sales Associate
Walmart
12.2018 - 02.2020
Diploma -
Kosciusko Senior High School
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