T’KIYA TOLEN
Birmingham,AL
Summary
Self-directed and resourceful Chief of Staff with seven years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present distinct topics effectively to wide audience.
Overview
7
7
years of professional experience
Work History
Leasing Manager
BG Multifamily
Birmingham, AL
06.2020 - 07.2022
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
SGA EVENTS COORDINATOR
TUSKEGEE UNIVERSITY
08.2019 - 05.2020
- Booked artists and entertainers for major spirit weeks such as Homecoming and SGA week
- Set up various school awareness and spirit weeks
- Upkeep accurate social media platform with daily updates and new series
- Managed a committee of over a hundred students to ensure each event was successfully set up and broken down
- Familiarize students with their respective colleges and schools to receive information about the support programs offered at Tuskegee
- Operating as the “face” of a brand in physical and virtual networks
CHIEF OF STAFF/ EVENT COORDINATOR
LUXE ULTRA LOUNGE
05.2016 - 12.2019
- Train new waitresses and floor staff on guest service expectation, safety procedures, proper food handling, and business protocol
- Answered customer inquiries and resolved issues promptly
- Negotiated vendor contracts and hired performers in concert
- Managed new hires and staff scheduling
- Constantly created new ideas for promotions
STREET TEAM REPRESENTATIVE
05.2016 - 05.2017
- 95.7 JAMZ
- Advertising products on social media networks
- Spreading brand awareness through word-of-mouth marketing techniques
- Transporting promotional materials to and from various locations
- Offering exclusive giveaways, promotions, or trials of a company’s product
- Convincing consumers to attend events or purchase products
Education
Bachelor of Science - POLITICAL SCIENCE
TUSKEGEE UNIVERSITY
Tuskegee, AL05.2020
Skills
- Customer Service
- Legal Issue Resolution
- Project Management
- Computer literate
- Market Tracking
- Film Production
- Staff Supervision
- Verbal and Written Communication
- Contract Law
- Team Building
- Business Law
Timeline
Leasing Manager
BG Multifamily
06.2020 - 07.2022
SGA EVENTS COORDINATOR
TUSKEGEE UNIVERSITY
08.2019 - 05.2020
CHIEF OF STAFF/ EVENT COORDINATOR
LUXE ULTRA LOUNGE
05.2016 - 12.2019
STREET TEAM REPRESENTATIVE
05.2016 - 05.2017
Bachelor of Science - POLITICAL SCIENCE
TUSKEGEE UNIVERSITY
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